Applecare in Australia not Needed?

Discussion in 'MacBook Pro' started by Cerebral, Apr 13, 2010.

  1. Cerebral macrumors newbie

    Joined:
    Apr 6, 2010
    #1
    Hey guys, first time mac buyer and i'm looking at getting a MBP 13" :).

    A question for those aussy mac users out there. Is Applecare even needed? If one reads the warranties and refunds booklet on the ACCC website, it states that consumers are covered via statutory warranty under Australian Federal Law.

    http://www.accc.gov.au/content/index.phtml/itemId/322947

    I read an article recently regarding this issue, it seems that extended warranty packages are quite useless and just a money grabber, in Australia at least...and that the manufacturers are still responsible.

    "The reality is that, regardless of the length of warranty offered by the manufacturer, Australian consumers have the protection of a "statutory" or "implied" warranty under the federal Trade Practices Act.

    In essence, the law says consumers have the right to a refund, replacement or repair if the product doesn't last as long as one would reasonably expect, bearing in mind its cost. The law also says a product must be of "merchantable" quality and fit for its purpose.

    The trick is, the act doesn't set any time periods. What constitutes a "reasonable" time depends on the nature of the product, its age and quality and how much was paid."


    http://www.theage.com.au/news/business/money/warranty-warpath/2009/12/15/1260639187853.html

    The second question is...is it reasonable to assume that a notebook especially of apples "premium" range products, should last for up to at least 3 years? One could argue that they offer themselves 3 year extended warranty plans, does that imply that the products useful life should be expected to last just as long?

    For the aussy customers, has anyone ever expressed their rights regarding statutory warranty, if so what was your experience with Apple. I would really like to save that extra $335 AU.

    Thoughts?

    Cheers :)
     
  2. KandyKane macrumors 6502

    Joined:
    Mar 23, 2009
    Location:
    Australia
    #2
    Ugh, I hate that implied statutory warranty.
    I work in mobile phone retail, and want to punch people in the face when they 'heard the people on the 5AA radio station say it's true, so it must be'.

    Honestly, it's a bit risky. Some people have gotten lucky with the ombudsman/accc, other people have not.
     
  3. Cerebral thread starter macrumors newbie

    Joined:
    Apr 6, 2010
    #3
    I can see how it can be annoying from a business perspective...but it is technically the law, admittedly they could make the laws less vague, specify set time frames and such? I am personally of the belief that if u spend over a certain amount, then the warranty should reflect the value.

    I will probably get applecare during the year at some point, mainly to avoid hassles.
     
  4. jdaniel macrumors 65816

    Joined:
    Mar 21, 2009
    Location:
    Ottawa, Canada
    #4
    search ebay dealers for applecare paid about 50%.
     
  5. Cerebral thread starter macrumors newbie

    Joined:
    Apr 6, 2010
    #5
    I've read reports that there are a fair few dodgy dealers with applecare on ebay, and that apple might not accept it?
     
  6. plasticphyte macrumors 6502

    Joined:
    Nov 9, 2009
    #6
    The issue really is if you're prepared to go through to the hassle of fighting a manufacturer to claim your rights per law, which I can guarantee will take a long time, will waste more money (possibly), and generally just be a complete PITA - versus spending the money on an extended warranty if it is offered, and for the most part save the hassle.

    I personally think extended warranties are con jobs, and that the consumer law should make it more clear as to what we can expect as 'reasonable' without having to wade through ombudsman's, etc.
     

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