So last tuesday, I was using Isquint when my laptop became too hot to touch. Using istat, I looked at the temperature of the computer and it had reached 112 degrees C before shutting down. After that, the device would not boot up. (I was using a 2009 2.8 Ghz C2D for the record...) I call apple tech and they tell me I am going to need repairs. At this point, I have already had a total system replacement before (logic board, ram, hard drive, display) and two track pads replaced. I call a customer service rep and she assures me they are going to fix my laptop and that I just need to go to the store. So... I go into the apple store and the genius tries to explain to me how he thinks the issue is with my hard drive (he was an idiot.) After leaving the laptop with them to run diagnostics (I have no idea on what, the laptop was completely fried) I get a call from the georgetown apple store and they inform me that my logic board was bad and they would need to replace it. I complain that this is the second logic board replacement and the fourth overall major hardware replacement, They ignore me. I called applecare customer support yet again and complainthis time asking for recruement and a replacement unit. No dice. I get the unit back, and the backlit keyboard doesn't work. I call the applestore again and bring it in for repairs. They tell me that during repairs the repair man forgot to plug it in but I should be satisfied now with my repairs. I called applecare while in the store and spoke with a senior representative. I explained that while it was not a technical repair, it was the fifth time I had to be in the store for a hardware issue. He says he understands and 25 minutes later the administrative genius walks out with a brand new 15 inch macbook pro with every upgrade minus the ram upgrade. I am talking full screen upgrade, upgraded RPM hard drive, and upgraded processor. I can only say that I personally had a remarkable experience with Applecare after quite an annoying experience with the past product. I hope this one turns out better than before, but so far I am loving the upgrades! Moral of the story: be persistent. Good things come from being polite on the phone and never backing down when you have reason to believe you've been wronged.