So my iMac superdrive started scratching my discs, every disc I put in at the same spot it would scratch each time to where some wouldnt read, so they are sending a tech out tomorrow to do onsite 🙂 and replace it, and they gave me 70 dollar apple store credit, also my wired keyboard was starting to get warped, so they are also sending out a wireless keyboard with the onsite tech tomorrow. All in all perfect support, took about 15 minutes to solve both issues, very helpful.