AppleCare+ is NOT global coverage

Discussion in 'iPhone' started by pika2000, Sep 7, 2015.

  1. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #1
    Simple question.
    I know AppleCare for Mac provides global coverage. I bought my Macbook in the US with AppleCare, and I can go to any Apple store/authorised service center around the world to get it fix.

    The question is whether it's the same case for AppleCare+.
    Searching the internet provides pointless unverified information. It is ironic considering there are millions of people having iPhones around the world.
    The tech blogs are even worse:
    http://appleinsider.com/articles/13...are_coverage_for_international_travelers.html
    http://www.engadget.com/2013/09/24/applecare-international-coverage/
    Even Macrumors: http://www.macrumors.com/2013/09/24/applecare-may-include-coverage-for-international-travelers/

    You can see the tech blogs regurgitating this news without any sort of attempts to verify it with Apple.

    I contacted Apple, and this is what they said:
    "Thank you for contacting Apple.

    AppleCare+ provides coverage only in the country where you purchased it."

    So this sucks since I will not be in my home country for an extended amount of time, and I was planning to buy the iPhone 6S plus AppleCare+.
     
  2. Trahearne, Sep 7, 2015
    Last edited: Sep 7, 2015

    Trahearne macrumors 6502

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    Oct 6, 2014
    #2
    Read the Terms and Conditions of the AppleCare+ for iPhone plan. Section 11 (US/Canada) or 12 (Asia-Pacific) has the statement of what you are looking for, and I believe it is the same for the rest.
     
  3. pika2000 thread starter macrumors 68030

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    Jun 22, 2007
    #3
    I did read them, and double checked with Apple. Thank you.

    Then why nobody questioned the misinformation that are spread by the tech blogs?
    Worse, there's a newer misinformation being propagated around that mislead people into thinking the coverage is "global."
    http://9to5mac.com/2015/08/05/applecare-plus-international-expansion-brazil-turkey-spain/
     
  4. karmatourer macrumors 6502a

    karmatourer

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    #4
    Do you think that everything posted on an internet forum or blog is gospel,true or accurate?
     
  5. Azzin macrumors 68040

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    Jun 23, 2010
    Location:
    London, England.
    #5
    I bought my iPad 3 on launch day in New York, along with Applecard +.

    Got it back to the UK and damaged it about 2 weeks later :rolleyes:

    My local Apple Store replaced it on the spot under Applecare +.
     
  6. Mr.C macrumors 601

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    Apr 3, 2011
    Location:
    London, UK.
    #6
    iPhones and cellular iPads may be treated differently to wi-fi only iPads. As the cellular bands vary from country to country replacements may not be possible. It's quite possible AppleCare Plus may not be honoured on devices that use cellular technology.
     
  7. maflynn Moderator

    maflynn

    Staff Member

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    Boston
    #7
    I mention this to my wife all the time, she sees something on Facebook and takes it for truth. It doesn't matter what the blogs say, it matters what Apple says. They're pretty clear in what they support.
     
  8. pika2000 thread starter macrumors 68030

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    Jun 22, 2007
    #8
    1. It is one thing if it was a random user comment. Those are actual "articles" posted and propagated by tech blogs, including sites like Engadget.
    2. There are millions of iPhone users out there, yet not a single verification on the facts with Apple.
     
  9. Azzin, Sep 7, 2015
    Last edited: Sep 7, 2015

    Azzin macrumors 68040

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    London, England.
    #9
    I've got an Apple article saved somewhere (I'll dig it out) that says that "mobile" devices (those that can run without a mains lead connected) have global warranty.

    That's iPods, iPhones, iPads & MacBooks, but not Mac Pros, Mac Minis, iMacs etc.

    [Edit] - Found it...

    http://store.apple.com/Catalog/Images/worldwidewarranty.html

    The US iPad I had replaced in the UK was a straight forward wifi model, so no need to worry about 4G band differences (although would the AT&T model be the same as the UK models, in the same way as the phones are?)
     
  10. pika2000 thread starter macrumors 68030

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    Jun 22, 2007
    #10
    You are talking the standard warranty, and not an iPhone. I am referring specifically to the iPhone and AppleCare+.

    Here's an excerpt from Apple's website:

    http://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html
     
  11. aristobrat macrumors G4

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    Oct 14, 2005
    #11
    All that article seems to say is that if you buy an iPhone w/ AppleCare+ outside of your country (in one of the countries mentioned in this article), the AppleCare+ will automatically switch to being registered in your home country (instead of you having to call and have the coverage moved).

    The MacRumors article says "may include coverage for international travelers". IMO "may" is the key word. They were covering a rumor. lol
     
  12. pika2000 thread starter macrumors 68030

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    #12
    Well, what does that mean? That means if one buys AppleCare+ at Country A, it would work on country B, which is obviously not the case per Apple's own ToC and what Apple emailed me. AppleCare+ is only valid in the country where you purchase it. Period. There is no documentation at all about transferring the coverage to another country, and I don't see it being done nor verified.

    In the end, it is NOT global coverage, period. All the tech blogs did are simply misleading consumers, without any effort from themselves to check/verify with Apple.
     
  13. MH01 macrumors G4

    MH01

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    Feb 11, 2008
    #13
    Of course it's not global, as it's an insurance policy, and government by the local laws.

    I looked it up previously, in the T&C it's spells it out that its regional.

    You have 30 days to get AppleCare + in your home country if u buy on holidays.

    Though things may have changes since I bought my plan in 2014. I was told to get AppleCare back in my home country
     
  14. Phil A. Moderator

    Phil A.

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    Shropshire, UK
    #14
    It's not global, but if you purchase in the UK, you're covered if you're travelling anywhere in Europe so it's not true to say it only covers you in the country of purchase

    http://www.apple.com/uk/support/products/iphone.html

    I suspect it's because AppleCare+ is an insurance product so it depends on where the underwriters will cover you (in the UK, the underwriter is AIG Europe Limited who are clearly happy to underwrite claims anywhere in Europe
     
  15. MH01 macrumors G4

    MH01

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    #15
  16. aristobrat macrumors G4

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    Oct 14, 2005
    #16
    Huh? 9to5Mac's article was pulled directly from a video made by Apple.

    That goes directly against what was said the video that Apple sent to its retail stores.
     
  17. aristobrat, Sep 8, 2015
    Last edited: Sep 8, 2015

    aristobrat macrumors G4

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    Oct 14, 2005
    #17
    Here's what I see in the North American TOC for iPhone AppleCare+. Really seems to indicate that there is support outside of the country, although your options may be limited, depending on the country that you try to obtain service in.

    http://www.apple.com/legal/sales-support/applecare/applecareplus/docs/applecareplusnaen.html

     
  18. Zebulon76 macrumors member

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    Sep 11, 2013
    #18
    I use Apple Care+ last month for a Iphone 5S purchase in the US (I'm living in Switzerland). I was able to get a exchange in a Apple Store under Apple Care + condition. The only issue was that the US model was not in stock (Their is difference in frequencies with the EU model) and therefore they had to order it (it takes two days).

    The downside is that the support via phone can't help you (They can't order a express exchange for a US model) and they will send you to a Apple Store (Even if you do not have one nearby). The Apple Store, even if they have no stock, want that you physically go to the store and show the damaged unit before they order the replacement (no phone order). So I had to go there twice.

    Hope my experience can help...
     
  19. pika2000 thread starter macrumors 68030

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    Jun 22, 2007
    #19
    Where is that video? Anybody confirm it with Apple? Any of those tech "bloggers" care to get the final word from Apple? No? Apple emailed and said AppleCare+ is only valid in the country where you purchased it, period. The ToC indicated the same. The only exception is EU countries where I think the whole region is considered to be one.
     
  20. aristobrat, Sep 8, 2015
    Last edited: Sep 8, 2015

    aristobrat macrumors G4

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    Oct 14, 2005
    #20
    No offence, but you got an email from an Apple employee, not from "Apple".

    For as long as you've been a member on the forums here, I'm surprised you'd take a single email from an Apple employee as being 100% correct, as there are so many threads here about Apple employees giving incorrect information. So in this case, I'll take a 9to5's writers recap of an alleged video sent to Apple Stores over a single email from an Apple support employee.

    My read of the North American ToC is that AppleCare+ allows for support outside of the home country. The availability of support depends on which country you're in. I quoted those parts of the ToC in a previous post above, and then Zebulon76 posted that he was able to use it outside of the country.

    Where do you see it say anything that says it's not available for use outside of the country?

    What is your home country? Perhaps the ToC for there is different than the one for North America.
     
  21. pika2000 thread starter macrumors 68030

    Joined:
    Jun 22, 2007
    #21
    LOL. You are taking an "alleged" report over Apple's own ToC? Again, maybe if we can see the video itself, it will be a solid proof.

    Don't take my word. Just some excerpts from the various countries:
    US: This Plan is offered and valid only in the fifty states of the United States of America
    Hong Kong: This plan is offered and valid only in Hong Kong.
    New Zealand: This plan is offered and valid only in New Zealand
    Singapore: This plan is offered and valid only in Singapore

    I would be HAPPY to be proven wrong, as my situation will prompt me to buy an iPhone outside my home country. However, none, and I say this again, NONE of the tech bloggers nor millions of iPhone users out there care to CONFIRM with Apple once and for all. So I take my attempt to confirm with Apple as the fact right now, unless there is actual proof otherwise. Again, I will be glad to be proven wrong. Believe me.
     
  22. aristobrat, Sep 8, 2015
    Last edited: Sep 8, 2015

    aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #22
    Um, did you not read post 18 in this thread?

    AppleCare+ worked outside of the country, as described in the AppleCare+ ToC (which says you can ask for service outside of the country).

    Section 6.2 specifically says "Service will be limited to the options available in the country where you request service."
     
  23. pika2000 thread starter macrumors 68030

    Joined:
    Jun 22, 2007
    #23
    And you seem to ignore the fact that the ToC itself indicates that the plan is only valid in the country it was purchased. You can always ASK for service anywhere, doesn't mean your coverage (which you are paying for) is going to be valid.

    And again, I would be HAPPY to be proven wrong. I want to get the 6S and get AppleCare+ if it worked globally. Again, NOBODY cares to get the word straight from Apple's mouth. I asked, and the answer is NO.
     
  24. aristobrat macrumors G4

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    Oct 14, 2005
    #24
    See post #18.
     
  25. aristobrat macrumors G4

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    Oct 14, 2005
    #25
    Here's what "Apple" said when I just asked them. Seems to echo Zebulon76's experience from having used it outside of the country (as described in post #18).

    Screen Shot 2015-09-10 at 11.40.29 AM.png
     

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