Alright so let me get this straight. I spend $3500 CAD on a new PowerBook... and it comes with a flattering 90 days of phone support and a year of hardware support. It's just pathetic. 90 days? You don't even get to know your Mac in that time frame, let alone find any problems with it
So say I have a problem and the problem has to do with Software Update not detecting updates... do they seriously expect me to pay $300 just so they can tell me that there's not a thing they can do and I should re-install Panther? What kind of company only provides 90 days of telephone support on their professional line of products. It's just pathetic.... simply pathetic.
I'm a pretty techy guy and I've been thinking honestly about whether or not I'd use Applecare in 3 years... I don't really need the telephone support (outside of bug issues) but what about hardware support. Has anyone had a PowerBook fail on them? The fact that they only support their products for a year has be wondering about the supposed quality of the Mac. My sister has a lovely 4 year old PowerBook and it's been a great workhorse for her.. and I must say I love my PowerBook... but this Applecare issue just keeps popping into my head. I read the other day that someone had the logic board on their iBook fail on them and they were out of Applecare... ouch.
What are your recommendations?