To make a longer story shorter, I have had my MBP repaired twice at a Apple store for a hinge issue. They fixed it, or rig-fixed it, as the same issue occurred each time. The third time, after some debating/arguing/discussing, they agreed to send in my MBP for mail-in servicing. I dropped it off on a Saturday, shipped out Monday, had it back Thursday the 4th. Pretty quick turn around. When I got it back, I inspected the hinge. Much better - looks like a new display. Then I noticed my CD slot has a nice dent which won't allow a disc to go in easily. A scuff on the right corner and a dent near the ethernet port causing an awkward shape but still functions. Also, my card reader that was in the PC/express slot was gone. I looked at the invoice to see if they had a phone number. Thats when I noticed some additional repairs that were not a problem before I dropped off my laptop to the Apple store. It went in only with a hinge issue. The laptop came back with the hinge issue fixed, a new superdrive as it was stated that was broken/not functional, and a new optical drive. I assumed the optical drive was to deal with the display repair maybe??? I called AppleCare and stated the issues and proposed that maybe something happened at the Apple Store which is why a request was made for the broken superdrive and the new dent in that area. I have my drop-off invoice which only requests a hinge repair. They told me I need to take it up with Apple store General Manager. I was at home for the weekend from school when I went to the Apple store, as we do not have one in Lubbock. So I can only call the store. I have called several times each day since, left messages for him, even waiting on the line for him only to get disconnected. On Monday, I plan to call back into AppleCare. Just curious if anyone else has had any issues with AppleCare and a quicker contact route to get the issues corrected? Maybe email the sjobs@appleDOTcom? Thanks in advance!