AppleCare mistakes paid by customer?

[rick1988]

Happily I can write my final update on my case. Last Thursday TNT collected my old iMac, after having some issue as TNT could not find the information of my collection with the reference number they left me in a voicemail, and a TNT employee that could not find my address. After sending proof of collection to Apple I was told that the courier would contact me to set up a date/time for collection. I was afraid that it would take 6 days (as TNT was painstakingly slow) with booking an appointment, however that same night I was woken by a text message from UPS that they would deliver the item next day. And indeed, the next morning around 11 am the doorbell rang (ridiculously fast btw!) and currently I am typing this message on my brand new iMac.

Thanks all for helping me with this case and steering me in the right direction! I am happy that Apple, as a large company, did the right thing and made up for the mistakes made. For anybody in a similar situation and AppleCare is unable to rectify their mistake, definitely follow the tip of Antman and Aspekt, and find help from the boss himself! Even though, it is a large company, that does not mean that should be able to do whatever they want!

Now, back to my dissertation!

 

[Aspekt]

hey rick, i am so happy for you, this is great news. just out of curiosity, which iMac did they give you?

 

[rick1988]

I used to have to mid-2011 edition, 2.5ghz quad-core I5, 4gb ram (upgraded to 8), 500gb 7200rpm, etc. Now they upgraded to the 2.8ghz quad-core I5, 8gb ram, 1tb 5400rpm. This is the iMac that was currently renewed with the new mouse and keyboard, so the delay was good for something after all. Except the speed of the HDD, all my specifications are better then before.

 

[Aspekt]

that is awesome to hear!

I am currently typing of my new iMac (late 2015) as well, you can check out the interesting thread at:

https://forums.macrumors.com/thread...w-late-2015-imac.1928764/page-4#post-22161993

and because I have being going back and forth with an Apple representative over the phone for a week and the fact that he had to order three iMac for me before we found a solution, he has offered a gift for me in return. I don't know what yet, but we will see.