iPhone XS AppleCare+ Not Active on IUP XS

Discussion in 'iPhone' started by Europa13, Sep 21, 2018.

  1. Europa13, Sep 21, 2018
    Last edited: Sep 21, 2018

    Europa13 macrumors 6502

    Joined:
    Feb 1, 2009
    #1
    I got an XS through the iPhone Upgrade Program today. My receipt shows it includes AppleCare+. However, when I check my eligibility, it’s not there. I called Apple, they verified that it wasn’t there and tried to patch me through to AppleCare. It was outside of business hours, so the call disconnected.

    https://checkcoverage.apple.com/

    Is anyone having this problem?
     
  2. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
  3. starbucks1222 macrumors member

    starbucks1222

    Joined:
    Jul 23, 2015
    Location:
    Antioch, CA
    #3
    I think it’s an apple system issue. They can’t figure out why I’m getting an error message when trying to add AppleCare to my phone that came today. Phone support couldn’t even figure it out, and AppleCare was closed. They setup a callback with the AppleCare department for tomorrow at 10am. I would call back and say you want to schedule a call with the AppleCare/agreement department. I just hung up 10 mins ago and the day was pretty wide open. Had my choices of appointments.
     
  4. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
  5. 1080p macrumors 68030

    1080p

    Joined:
    Mar 17, 2010
    Location:
    Planet Earth
    #5
    Added AppleCare+ $9.99/mo to phone this morning with no issues. Phone from T-Mobile.
     
  6. mattguy10 macrumors 6502a

    mattguy10

    Joined:
    Aug 18, 2010
    #6
    Call Apple
     
  7. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #7
    Did you get yours fix ?
     
  8. Gathomblipoob macrumors 601

    Gathomblipoob

    Joined:
    Mar 18, 2009
    #8
    Not yet.
     
  9. AustinIllini macrumors demi-goddess

    AustinIllini

    Joined:
    Oct 20, 2011
    Location:
    Austin, TX
    #9
    If you're part of the iUP, AC+ is included in some form. Don't worry about it
     
  10. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #10
    I will do it tomorrow which department should I speak to my order shows I have apple care plus.
     
  11. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #11
    It’s on your receipt so you are covered and have nothing to worry about. I, like you, would want to make sure it shows on the website too. Wait until Monday, give the site a chance to sort itself out and if it’s still not showing call Apple back. They can escalate this issue and fix it normally within 24 hours. 48 at most and you will then see it online like you want and should be able to. It’s launch, thousands and thousands have purchased AC with their new phones so these sort of glitches and mishaps can happen.
     
  12. Lobwedgephil macrumors 601

    Lobwedgephil

    Joined:
    Apr 7, 2012
    #12
    My wife phone is the same, mine is like it should be.
     
  13. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #13
    How are you liking your new phone?
     
  14. Payton34 macrumors member

    Payton34

    Joined:
    Sep 10, 2014
    Location:
    Chicago, IL
    #14
    Same issue here. I’ll wait till Monday to see if it shows on the website.
     
  15. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #15
    I’m going to open it today I was busy yesterday.
     
  16. Newtons Apple macrumors Core

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #16
    Hope you enjoy. Loving mine.
     
  17. evorc macrumors 6502a

    evorc

    Joined:
    Aug 24, 2011
    #17
    Same here. It's a system issue. I wouldn't worry too much about it since it's in your receipt. Check again next week I'm sure it will be sorted out.
     
  18. CosmoPilot macrumors 65816

    CosmoPilot

    Joined:
    Nov 8, 2010
    Location:
    South Carolina
    #18
    I didn’t check the link you provided, but I did get an email from Apple that my phone is covered with AppleCare.

    Did you get the same email?
     
  19. mattguy10 macrumors 6502a

    mattguy10

    Joined:
    Aug 18, 2010
    #19
    And please let there be no dust in the camera!
     
  20. Alexrat1996 macrumors 68040

    Alexrat1996

    Joined:
    Mar 29, 2015
    Location:
    Lehigh valley PA
    #20
    That’s not an issue for me no more since what apple store told me last month.replacing stuff with a refurb is not the same as a new one.
     
  21. Europa13 thread starter macrumors 6502

    Joined:
    Feb 1, 2009
    #21
    I didn’t get an email. Their website shows I’m not covered.
    --- Post Merged, Sep 22, 2018 ---
    No luck getting it sorted out today. They told me Apple would call me within 14 days.
     
  22. 1136629 macrumors member

    Joined:
    Jul 10, 2018
    #22
    The email normally comes after AC+ has been linked to the phone. If it isn’t showing on the website by Monday simply call and they will fix it. Had it happen in the past and if I recall correctly I had the coverage email and warranty showing on the website within two business days.
     
  23. Europa13 thread starter macrumors 6502

    Joined:
    Feb 1, 2009
    #23
    Thanks. I plan on doing that Monday rather than waiting up to 14 days for their return call.
     
  24. rxtiger macrumors member

    Joined:
    Oct 23, 2010
    #24
    Same here, two phones. They are both on the IUP, but only one current shows apple care+ coverage. I’m sure it’s a glitch and I have the receipt, would just like it sorted.
     
  25. rxtiger macrumors member

    Joined:
    Oct 23, 2010
    #25
    I called today and got escalated to tier 2. They are aware that some iPhones purchased via IUP have not registered yet and are working on them. My phone didn't even show the purchase date, which she said was odd but she did show coverage. They will call me back in 48 hours.
     

Share This Page

41 September 21, 2018