AppleCare not available?

Discussion in 'Mac Apps and Mac App Store' started by GrannieSmith, Feb 16, 2009.

  1. GrannieSmith macrumors newbie

    Joined:
    Feb 15, 2009
    Location:
    City of Medicine
    #1
    I don't know how to take a screenshot, or I would.

    I just tried to register my AppleCare (which I bought from the Apple Store the same day I bought my MacBook) and when I click "submit" I get a message telling me the product I'm trying to use is unavailable in my location (which I know for a fact isn't the case - I live in NC, not on Mars).

    Has anyone else ever seen this happen? I printed the screen to a PDF so when I go to the Apple Store tomorrow they don't think I'm nuts. I know there's no problem with what I bought, and I know I'll get it taken care of in the morning, but it's a bit annoying and I was curious to see if others had had this happen.

    Also - hope I posted this in the right thread, or at least something close to correct. . .
     
  2. r.j.s Moderator emeritus

    r.j.s

    Joined:
    Mar 7, 2007
    Location:
    Texas
    #2
    Call Apple and explain it to them, should be easy to fix.
     
  3. GrannieSmith thread starter macrumors newbie

    Joined:
    Feb 15, 2009
    Location:
    City of Medicine
    #3
    I tried that - but Apple connected me to the AppleCare center - the iPod division, for some strange reason - with someone who spoke no English and when I was transferred to the MacBook section, I got a message saying they were closed. Missed it by twenty minutes. Figures. :cool:

    I'm sure it'll get fixed, it's just annoying when that kind of stuff happens after hours, you know?

    I was actually concerned when the first person I spoke with said to me (and she spoke lovely American, clear California English), "You know AppleCare is a service plan, right?"

    Really? I had no idea.
     
  4. crewsd macrumors newbie

    Joined:
    Jan 26, 2009
    #4
    I live in NC too, same thing happened to me. I just called and they fixed it up right away. Be sure to say your AppleCare Numbers/Computer Serial number really slowly and say the numbers not "o".
     

Share This Page