Applecare off Ebay & 'Proof of Purchase'

Discussion in 'Mac Basics and Help' started by pvp803, Jun 16, 2007.

  1. pvp803 macrumors newbie

    Joined:
    Jun 16, 2007
    Location:
    Washington, DC
    #1
    So I bought Applecare for my MBP off of eBay and registered online no problem. Now I hear of issues of ACTUALLY using the service. Whether you go to a genius bar or over the phone with TechSupport, you go through the paces then get asked 'Can we see/fax a copy of your PROOF OF PURCHASE of Applecare?' Huh? Some question if your Applecare was purchased from an AUTHORIZED RESELLER, and if not, nullifying the agreement. Has anyone actually tried to CLAIM or USE their Applecare FROM EBAY to repair their MBP? What about transferring ownership if you sell the laptop later? Results?
     
  2. Dimwhit macrumors 68000

    Dimwhit

    Joined:
    Apr 10, 2007
    #2
    I'm curious about this, as well. I was thinking of getting Apple Care off eBay, but not if there are problems with it.
     
  3. VoodooDaddy macrumors 65816

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    May 14, 2003
    #3
    Apple will send you an Applecare contract in the mail within 2 weeks of registering. Im quite sure thats proof enough.
     
  4. jaw04005 macrumors 601

    jaw04005

    Joined:
    Aug 19, 2003
    Location:
    AR
    #4
    I've never had anyone at AppleCare or the Apple Store ask for a proof of purchase for AppleCare.
     
  5. kayle12 macrumors member

    Joined:
    Aug 15, 2004
    #5
    I bought my AppleCare off eBay, and I registered it, and recieved paperwork in the postal mail. I assume that will count as your proff of purchase.
     
  6. Reflow macrumors 68000

    Reflow

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    NJ/PHL
    #6
    I second that. That's the same thing I did and got the paper work in the mail
     
  7. banjomamo macrumors regular

    Joined:
    May 9, 2006
    Location:
    USA
    #7
    Yes you certainly can:

    http://www.apple.com/support/products/terms.html


    6. Transfer of Plan

    You may transfer this Plan to a new owner of the Covered Equipment by sending or faxing notice of transfer to AppleCare Administration, P.O. Box 149125, Austin, TX 78714 — 9125, U.S. (fax number 512 — 674 — 8125). You must provide the Plan Agreement Number, the serial numbers of the Covered Equipment being transferred, proof of purchase of the Plan, and the name, address, telephone number and email address of the new owner.
     
  8. HoosierInFL macrumors regular

    Joined:
    Jun 9, 2007
    #8
    I bought applecare thru ebay for a macbook pro for $202. I don't know if you can get it for less than that, but I thought I got a heck of a deal.
     
  9. pvp803 thread starter macrumors newbie

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    Jun 16, 2007
    Location:
    Washington, DC
    #9
    update

    UPDATE: To complete your transfer request, we need a valid the proof of purchase for your AppleCare support agreement. The proof of purchase we have received is an eBay purchase of the AppleCare Protection Plan from another individual.

    got an email from Applecare Admin asking for a receipt/proof of purchase. they didn't accept a printout of the Paypal/eBay auction. they ask if i happen to still have the Applecare retail box and give them the serial number off it. gotta find that box!! :mad:
     
  10. VoodooDaddy macrumors 65816

    Joined:
    May 14, 2003
    #10
    Didnt you get a copy of the terms and conditions in the mail from Apple? Im not comprehending what the problem is here. I bought 2 applecares from Ebay recently, and within 10 days of registering I got an envelope from Apple containing my contract/coverage and it says "Thank you for purchasing AppleCare Protection Plan. This certificare confirms ACPP coverage for your Apple product..."
     
  11. Dimwhit macrumors 68000

    Dimwhit

    Joined:
    Apr 10, 2007
    #11
    Exactly. And that certificate should have the expiration date. Maybe he didn't get to that point or something.
     
  12. pvp803 thread starter macrumors newbie

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    Jun 16, 2007
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    Washington, DC
    #12
    i did receive the Applecare certificate. everything checks out on that end. the problem is I sold my MBP and would like to transfer the remainder of the Applecare warranty to the new owner. Applecare Admin insists they need an actual 'sales receipt' of the plan to validate the transfer. Makes me wonder if I ever had to use the plan would they ask for a 'proof of purchase' regardless if the plan was successfully attached to my MBP.

    i don't mean to sound alarmist or anything, but this has been one big headache.
     
  13. VoodooDaddy macrumors 65816

    Joined:
    May 14, 2003
    #13
    Well thats really unusual. Wonder what the beef is with them being so adament you produce a receipt if you have the paperwork? How many ppl have you talked to about this? Seems to me this would be pretty straight forward.

    you: "I have here in my hand documentation from you saying 'thank you for purchasing ACPP'."

    them: "we need proof of purchase"

    you: "Listen to what Im saying. I have here in my hand documentation from you saying thank you for purchasing ACPP'."

    Isnt documentation from them saying "thanks for purchase" enough proof of purchase? I understand what you are saying, but I just wonder if you need to go up the chain of command until you get someone that gets it.
     
  14. showtime macrumors 6502

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    May 10, 2007
    #14
    Isn't applecare 100% transferable? Has anybody had any real serious problem with transferred applecare like apple refusing to accept it?
     
  15. Reflow macrumors 68000

    Reflow

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    Mar 30, 2005
    Location:
    NJ/PHL
    #15
    Don't they just check the serial number to see if it under AC. I bought several used machines and never had problems like that. All I did was take it in to an apple store and the first thing was they checked the s/n and went from there..
     
  16. yetanotherdave macrumors 68000

    yetanotherdave

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    Apr 27, 2007
    Location:
    Bristol, England
    #16
    I was on the phone to apple about this today as I don't have any physical receipt for my macbook or apple care, I bought the macbook from the refurb store online and the applecare from eBay.
    He asked where I bought applecare, I said eBay and he said that "we have the serial number, which is stamped on your macbook under the battery bay. Our system says you have applecare registered for that serial number, so as far as we are concerned, that is fine, you don't need any receipts, we don't send out physical receipts anyway, your email is your receipt "
    I phoned up to question this as I saw somewhere on their website that you needed the recepit to validate claims under warranty. Apparently not...
     
  17. pvp803 thread starter macrumors newbie

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    Jun 16, 2007
    Location:
    Washington, DC
    #17
    likewise... so i called Applecare again, and once again they said a plan can't be transferred over to new person's name without a receipt of the plan. i got a bit frustrated and the rep connected me with a "customer relations" person. that person reiterated the same thing BUT added this caveat that no other rep gave me: regardless of whether or not the plan is properly transferred to a new owner's name, the Macbook Pro is covered by the AppleCare plan legitimately assigned to it. she said make sure the new owner of the laptop re-registers the macbook pro's serial number in their name. she mentioned it's quite possible that re-registering may not be even crosschecked, adding again that if an Applecare plan was legitimately assigned to the macbook pro, the serial number of the laptop number is all a Genius Bar would need to proceed with coverage.

    get where i'm going with this? after a couple of calls and getting to the right person, i finally get a satisfactory answer. my bad causing any worry out there.:D
     
  18. golf25radioman macrumors newbie

    Joined:
    Jul 2, 2008
    Location:
    So. Cal
    #18
    Apple products bought on ebay

    I have bought many laptops, AppleCare, etc., off eBay with no problem. Until now. I successfully registered my new MBPro (bought off eBay) and then tried to apply the AppleCare (bought of eBay). It said "Need Proof Of Purchase" (actually didn't say which product - the laptop or AppleCare. I submitted my eBay & PayPal receipts from both. And I have not heard back from them. I would expect SOMETHING - at least an acknowledgement or saying the proof isn't sufficient or whatever. But NOTHING!

    Tom
     
  19. Dkrogh macrumors member

    Joined:
    Jan 4, 2009
    #19
    I'm very interested in knowing if buying applecare off of ebay is no longer a valid option. I'll be tuning in once people start to get answers. I would like to put applecare on the new imac.
     
  20. Resqu2 macrumors 6502a

    Joined:
    Apr 23, 2011
    #20
    The problems that I read about is bad sellers, they sell you their AppleCare Then a few weeks later they cancel and get a refund for the unused portion of AC, you won't know this until you need it. Thi is the main reason I wouldn't use E-bay. As long as you have a good seller then all is well.
     
  21. golf25radioman macrumors newbie

    Joined:
    Jul 2, 2008
    Location:
    So. Cal
    #21
    Apple products bought on ebay

    I have bought MANY AppleCare products off of eBay with no problems, until recently. This is the first time I've been asked for a proof of purchase and they are not accepting my eBay/PayPal transactions as a receipt. The seller sent me an unopened, still shrink wrapped, AppleCare box; which one would presume - no problem, right?

    Well, after many attempts to go through the Apple Web site registration process, and submitting proofs of purchase I FINALLY got a reply back saying basically what I had submitted was not sufficient. What is one's first reaction? Maybe the product was stolen? After a few exchanges with the seller I didn't get that impression, although that doesn't change my predicament - being out the cost of purchase and no AppleCare protection.

    I have pled my case to AppleCare, as a long-time Apple customer and having bought many products from eBay and Apple. I'm waiting to see.

    I could have went and tried to cancel the transaction through eBay/PayPal, but I guess that should be saved to when you don't have any other options.

    I will post updates on this. But, I would only advise that possibly when purchasing off eBay that people use authorized retailers online, and/or ask about a receipt up front. Sometimes "buyer beware" needs to be observed.

    Tom
     
  22. golf25radioman macrumors newbie

    Joined:
    Jul 2, 2008
    Location:
    So. Cal
    #22
    Follow up on this post:

    I did get a reply after submitting multiple times on their AppleCare registration pages. Each time being more assertive about what does it take to get a reply.

    Now that I have a reply I'm still in the same situation - Apple wanting proof of purchase and saying eBay & PayPal transaction receipts don't fit.

    If they were to tell me that this AppleCare product is suspicious (stolen, or whatever) that would be different. I have to say, as far as I can tell the seller did not use this AppleCare, it came in shrink wrap - and I've opened my share of Apple products in shrink wrap and it seemed genuine.

    But that doesn't change my situation being out $250 with nothing to show for it.

    I will close with one last comment. I have only had to use my AppleCare a few times, but those times have more than paid for the cost of all of them that I've purchased. Most recent was a replacement iPad; and at $900 new that was a big relief.

    Tom
     

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