Applecare on eBay - BEWARE: Apple does have some issues with it

Discussion in 'iPhone' started by likegadgets, Jul 1, 2009.

  1. likegadgets macrumors 6502

    Jul 22, 2008
    I have purchased several Applecare contracts on eBay without a glitch. Several vendors with excellent scores sell thousands of these. They email you the number, you enter it on the Apple web site and the guarantee gets extended.

    So far so good.

    However, I encountered the following situation:

    The iPhone 3g is still in warranty for another month with an Applecare 1 year extension (kicks in in a month when the warranty expires but already attached to this iPhone). A minor problem with the iPhone. The Genius says that the phone came into contact with water (did not) and the sensor inside the connector has turned red, therefore the warranty is voided. $200 fee to replace the phone, and the Applecare transfers. Otherwise the Applecare is worthless on this device. He suggests to call Applecare to get a refund.

    Applecare says that they would refund against the receipt. However not if purchased on eBay (only from Apple or authorized dealer). The manager of the department and customer relations say nothing can be done. Warranty is voided and though Applecare has not kicked in is also voided, will not be honored and will not be refunded.

    Now, Apple derived revenue from this Applecare (their wholesale price). The Applecare is valid (not stolen or anything like that) but they will not honor it.
    I have a strong suspicion it is not legal under most States consumer laws for them not to refund the purchase price, as there was consideration and no value was or is to be derived and clearly a consumer cannot police the vendor of a legitimate product. The seller in my opinion sold a valid contract that was registered, so he could not take it back. It is Apple who is not willing to honor it given the circumstances.

    I got nowhere with Applecare or customer relations. I did resolve the problem with a store manager that appreciates the substantial business we give his store, he was able to see the pristine phone had no water damage whatsoever, sensor or no sensor, and replaced it with a refurbished one.

    Needles to say, I am an Apple fan and mostly a happy consumer with them. But sometimes they are ridiculously rigid and illogical and sometimes this lands them in muddy legal waters.

    As far as I know they have not taken steps to rain in or control the eBay sales of the Applecare contracts. These vendors sell thousands. I am sure they know who they sold the contracts to.
  2. UngratefulNinja macrumors 68000


    May 9, 2009
    Well if the ebay seller wasn't an authorized dealer, it's doubtful that Apple did receive "whole sale price" for the Apple Care. Who knows if it was legally purchased through Apple at all.
  3. likegadgets thread starter macrumors 6502

    Jul 22, 2008
    Somehow the resellers on eBay are getting their hands on thousands of Applecare contracts that are indeed valid. I doubt Apple is giving them away. They probably wholesale them to businesses, schools or retailers that in turn resell them for a small profit.

    These are legitimate Apple licenses - I doubt Apple gives them away in high numbers.

    Also, this is clearly not a secret, there are way too many listings, yet I could not find any warning from Apple regarding this.
  4. joro macrumors 68020


    Jun 11, 2009
    Yeah I think these licenses are maybe bought in large quantities, perhaps even directly from Apple, which allows them to sell at lower prices?
  5. The Mack macrumors newbie

    Jun 8, 2011
    In the future, I suggest you get another genius appointment until you get someone cool. If you're cool to them, they usually do everything they can to hook you up. However, if you go in there making demands and threats, that's another story. You also might want to think about buying from an authorized retailer.
  6. Hype2k2 macrumors 6502


    Jul 14, 2010
    Houston, Texas
    Sucks you had troubles, but stuff like that you want to buy from an authorized retailer, even if it costs a bit more.
  7. angelnilo macrumors member

    Jun 6, 2011
    i agree, some 'geniuses' are brain dead.
  8. Adidas Addict macrumors 65816

    Adidas Addict

    Sep 9, 2008
    I have heard a few horror stories of ebay applecare being fine at registration yet when the time comes to make a claim the policy fails.
  9. rwd hero macrumors 6502

    Aug 6, 2008
    Baltimore, Maryland
    I have never had a problem with the 3 apple care warranty's i purchased on ebay. Even had warranty on my computer and no problems on apples end.

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