www.theverge.com
Used products are not covered. As to the Magic Keyboard, I believe it needs to be purchased within the first 60 days of your iPad purchase.
Apple’s new Magic Keyboard for the iPad Pro is covered under AppleCare Plus
The Apple Pencil is covered, too.
Sorry to be a pain and ask but how would you add the Magic Keyboard & Pencil to the AppleCare+?
In the past as long as I had a related device covered by AppleCare the other device was also covered when I needed a replacement. In my case it was an Apple Extreme router that failed and I had a MacBook Pro still under AppleCare so they just replaced the router. Normally they have a record of everything you’ve purchased and can look it up. But now your AppleCare status appears in settings on your ipad so if necessary you could just take the iPad in to an Apple Store with the defective keyboard and get it replaced. In your case your purchase of the iPad and keyboard were made close together so any related device, pencil keyboard, etc. will be covered. Just keep copies of the purchase receipts just in case.
Thanks so much for replying! 😁 so it automatically applies to your keyboard and pencil, it sounds like. The Apple agents I’ve spoken to were all saying something different. One said I had to have purchased the items together with the AppleCare+, one said to call back with serial numbers, another suggest to cancel my order 😭
I hadn’t looked, is AppleCare available separately for the keyboard? If not just covering the iPad should be sufficient. What else would you use an iPad keyboard with?? The way you’re doing it should be sufficient though. I remember when I took my router in to an Apple store and they confirmed that it had failed they just looked up my purchases and saw that I still had a MacBook Pro covered under AppleCare so they just swapped it out.
It’s not, just the iPad. Says when you purchase your iPad with AppleCare+ that it covers your keyboard and pencil. But it doesn’t say whether you have to purchase them together or if you’re able to purchase them separately.
I remember when I had my issue with the router, it was several years old and out of any warranty. The MacBook Pro was fairly new, maybe a year or so with AppleCare still in effect, and again they just swapped it out for me. So I don’t think they need to be purchased together but they may not swap out something that’s 5 or ten years old but that router was close to 5 and I got the newer version when they swapped it.
Thanks for the big relief, wasn't going to return the iPad and wait until July to get the new order!
If you read through that article linked to above you’ll see that it says if you bought a 2018 iPad Pro in November of 2018 with AppleCare and just recently bought the new Magic Keyboard you’d still have 6 more months of AppleCare coverage for the new keyboard. So it’s irrelevant when you purchase the devices as long as the coverage is still in effect for the primary device, in this instance the iPad. For me it was the MacBook Pro which was purchased maybe two years or so after the router.
I read it but was confused with what Apple’s customer service reps were saying over the phone when I called. Contradicts the things I’ve been reading online. Agh.
You’re totally right about that! Toronto currently has a stay-at-home order so access to stores is limited to pick-up and returns. I’ll see what the Apple agents on the phone say when I call again once I receive the iPad. Fingers crossed! Thanks for all your help 🙏🏼
The first time I called I was told it all had to be bought together under the same Order Number to be eligible for AppleCare+, which didn’t really make much sense. What if you decide a week later you’d like to buy an Apple Pencil to go with your iPad?
Mine wasn’t bought together. And I was going to subscribe to Apple+ for monthly payments so AppleCare wasn’t even included in my iPad order.
Yeah, I hope so too! Especially given the issues that were occurring during the whole purchase process - having your iPad removed from the check-out bag. I’m sure we’ll be fine and covered 🤞🏼
I hadn’t even thought about that possibility. Thanks for posting it. I have found in the past that if you have maintained AppleCare on a device they will pretty much swap out anything that is remotely related to the device. And those cables do not hold up well over time.
