Applecare Plan

stardozer13

macrumors member
Original poster
Sep 22, 2014
82
0
P.A. USA
I have an Iphone and I got it though my local VZ store. Can I still get the Applecare Plan for it and how do I do it??
 

ceaguila

macrumors member
Sep 27, 2013
91
3
How much do you pay to replace your phone if it gets damaged if you have Applecare?
 

Eileen89

macrumors 65816
Aug 12, 2014
1,146
327
How much do you pay to replace your phone if it gets damaged if you have Applecare?
The deductanble for AC+ is $79.

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Yes, I got AppleCare over the phone. They send you a link to their diagnostic test, which takes about 10-15 secs and you are done. Pretty easy.
It seems that not all the reps do this test before adding AC+ over the phone. I called in yesterday to add AC+ to my new Verizon iPhone 6 and the rep. Asked me for my CC info right away with no testing at all. I checked online today and sure enough I have AC+ till Oct. 2016.
 

rui no onna

macrumors 604
Oct 25, 2013
6,799
3,089
It seems that not all the reps do this test before adding AC+ over the phone. I called in yesterday to add AC+ to my new Verizon iPhone 6 and the rep. Asked me for my CC info right away with no testing at all. I checked online today and sure enough I have AC+ till Oct. 2016.
Same. Could be because they're swamped with calls so they don't bother with the diagnostics to speed things up.
 

firedept

macrumors 603
Jul 8, 2011
5,606
454
Somewhere!
Yes. You have 60 days.
Call AppleCare. You can do it over the phone or bring it to an Apple store.
Is this in the USA that you have 60 days? I was told by my carrier in Canada that I only had 30 days from purchase date. Was curious if my carrier provided me wrong info, because it would almost certainly be the same in Canada as in US.
 

Ipadlover29

macrumors 6502a
May 28, 2011
754
175
Is this in the USA that you have 60 days? I was told by my carrier in Canada that I only had 30 days from purchase date. Was curious if my carrier provided me wrong info, because it would almost certainly be the same in Canada as in US.
I live in Toronto, Canada. I confrimed with a few different employees in 2 different apple stores. That we have 60 days from the date of purchase to add applecare plus to our iphones. I bought mine unlocked from the apple store not sure of the rules are different if you bought from the carrier. Also they might be talking about the warranty that the carrier sells.
 
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firedept

macrumors 603
Jul 8, 2011
5,606
454
Somewhere!
I live in Toronto, Canada. I confrimed with a few different employees in 2 different apple stores. That we have 60 days from the date of purchase to add applecare plus to our iphones. I bought mine unlocked from the apple store not sure of the rules are different if you bought from the carrier. Also they might be talking about the warranty that the carrier sells.
Thank you. Yeah I was misinformed by my carrier. Really appreciate the info. I purchased Applecare+ the day I picked my 6 up. Just wanted to clarify the info I was told.
 

Eileen89

macrumors 65816
Aug 12, 2014
1,146
327
It's actually required for them to do that. They may have just forgot. Lol
The rep who added it to my 6 didn't forget because I asked her about the test. Lol, she said if I wanted to do it I could do check the diagnostics myself in the setting menu.
 

miss.manson

macrumors 6502a
Dec 12, 2011
763
30
Georgia
The rep who added it to my 6 didn't forget because I asked her about the test. Lol, she said if I wanted to do it I could do check the diagnostics myself in the setting menu.

Are you in the US? Also, they have to run diagnostics because they cannot sell anyone apple care + if the phone is already broken and if the phone doesn't turn on and they can't run diagnostics, they won't sell it to you. She might have thought since it was a new device, there shouldn't be any damage. Which is silly.
 

Eileen89

macrumors 65816
Aug 12, 2014
1,146
327
Are you in the US? Also, they have to run diagnostics because they cannot sell anyone apple care + if the phone is already broken and if the phone doesn't turn on and they can't run diagnostics, they won't sell it to you. She might have thought since it was a new device, there shouldn't be any damage. Which is silly.

Yes, I live in the US. I called to add AC+ to my Verizon 6 the day after I received it from eBay. I was thinking the same thing as you. That she figured it was new since I just activated it the day before so there shouldn't be anything wrong with it. While my 6 is perfectly fine, I can see how someone would call in to get AC+ after they had damaged their new iPhone.