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rmoliv

macrumors 68000
Original poster
Dec 20, 2017
1,572
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Can someone please outline and explain the advantages of purchasing the AppleCare Protection Plan and AppleCare+ in the UK?
I'm asking because local consumer law provides 6 years of coverage (5 years in Scotland) so in case you purchase your device at an Apple Store or at apple.com what are really the advantages - if any?
 
Not much. Applecare adds coverage for accidental damages - and charging you for xtra for that incident too - but UK consumer law protects you pretty well from the seller.

It’s been a while since I reviewed the specifics but in many EU countries the fault has to be present from day one and not be something that breaks along the way. Wether or not somebody will pay particular attention to that is another matter but make sure that you are in the clear on when the initial issue has to surface in order to have a claim. Because consumer law won’t be treated like a six year warranty buy the other party.
 
All right. So pretty much it comes down to an extended period of Apple Support and coverage for accidental damages, right? I find it offers too little for what it costs though. Can AppleCare be renewed once it expires?
 
I’ve never bought it myself. Seeing as I’ve never lost or smashed a phone, I take my chances. The UK has really good consumer protection and my phone is covered on insurance policies with my bank and home contents. Paying £199 plus whatever excess charge Apple stick on top seems pretty expensive to me I have to say. A lot of people here swear by it but a couple of consumer watchdogs and even a Martin Lewis have pulled AppleCare to pieces.
 
You say local consumer law provides 6 years of coverage - but that only covers manufacturer faults. In all my years of iPhone ownership (8+ years), I've never bought a brand new iPhone that had any manufacturer faults.

AppleCare+ is only really useful for accidental damage repairs. The new, larger OLED panels are VERY expensive if you're not covered by AppleCare. Apple currently quoting £326.44 for an out of warranty 11 Pro Max screen replacement.

AppleCare+ for the 11 Pro Max costs £199 and includes two incidents of accidental screen damage replacement (with a £25 excess fee). So if you accidentally drop/damage/crack/whatever the screen just once and you're covered, you more than get your value, even if you include the excess.

Phone insurance that includes accident cover has a larger excess (usually £75-£100) with any claim, and they usually make you settle your entire insurance cover at the time too, so works out to be a similar cost to AppleCare+ in most cases, but AppleCare+ is likely to be much less hassle if you do need to use it. AppleCare+ doesn't cover you for loss or theft though so phone insurance might be the better option if you've had bad experiences like that previously.


Personally, I think it all comes down to how accident prone you are - if you damage/crack the screen once or more times a year, then I'd say it's worth it if you're buying a brand new £700-£1000+ phone. If you're generally very safe and always have a screen protector and case, then I'd say give it a miss.
 
You say local consumer law provides 6 years of coverage - but that only covers manufacturer faults. In all my years of iPhone ownership (8+ years), I've never bought a brand new iPhone that had any manufacturer faults.

AppleCare+ is only really useful for accidental damage repairs. The new, larger OLED panels are VERY expensive if you're not covered by AppleCare. Apple currently quoting £326.44 for an out of warranty 11 Pro Max screen replacement.

AppleCare+ for the 11 Pro Max costs £199 and includes two incidents of accidental screen damage replacement (with a £25 excess fee). So if you accidentally drop/damage/crack/whatever the screen just once and you're covered, you more than get your value, even if you include the excess.

Phone insurance that includes accident cover has a larger excess (usually £75-£100) with any claim, and they usually make you settle your entire insurance cover at the time too, so works out to be a similar cost to AppleCare+ in most cases, but AppleCare+ is likely to be much less hassle if you do need to use it. AppleCare+ doesn't cover you for loss or theft though so phone insurance might be the better option if you've had bad experiences like that previously.


Personally, I think it all comes down to how accident prone you are - if you damage/crack the screen once or more times a year, then I'd say it's worth it if you're buying a brand new £700-£1000+ phone. If you're generally very safe and always have a screen protector and case, then I'd say give it a miss.
You sum it up well. Definitely invest in a good case is my advice and use home contents insurance should you have your phone lost or stolen. I just can’t get my head around paying £199 ‘just in case’ for one item when it’s covered on other policies for me anyway. It is obscene though we are in an age where a company charges £326 for a screen replacement! I’m surprised these companies haven’t been tackled on that before now.
 
I always get AppleCare for my products and have saved maybe $1K for multiple iPhone replacements. Just a few weeks ago AppleCare replaced my iPad Pro when it would no longer charge.
 
I always get AppleCare for my products and have saved maybe $1K for multiple iPhone replacements. Just a few weeks ago AppleCare replaced my iPad Pro when it would no longer charge.
How old was the iPad Pro? It’s different in Europe I think as a hardware failure like that should be covered for 2 years. Beyond that I’ve found Apple have been pretty good replacing devices out of warranty. I’ve been lucky with my devices and only had 2 iPhones replaced, one was 19 months old and the other was 15 months.
 
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