Last Friday I decided to call in and add AppleCare plus on the phone. The weather was pretty bad outside so I thought why not do it over the phone? The person I got seemed new. She took forever to add AppleCare to my iPad air 2. She never asked me to do the diagnostics or for proof of purchase. I didn't mind. She said it was active immediately. I waited a few hours then checked my serial number. Something didn't look right so I called AppleCare. The guy confirmed that the previous rep had added AppleCare to the wrong serial number. The difference was one letter an s instead an f. I was transferred to another department where the rep told me he would transfer coverage from serial number and it would take 24-48 hours. It's now been more than 48 hours and I'm really frustrated at this point. I don't mind that a mistake was made, these things do happen. It's the fact that I have to wait so long, nobody was really apologetic and lastly my iPad is without accidental coverage for all these days. Some thing that was suppose to be easier to do on the phone ended up making thing worse for me. I wish I just went to the store. I'm giving Apple another day before I contact my credit card company to refute the charge. This is just not fair to me. Apple is way too rich and they never seem to admit their mistakes. I've invested way too much in Apple products and services.
