Applecare question.

[orfeas0]

Hello everyone. I'm soon buying a new MBP (waiting for the update), and I'm thinking of getting the applecare protection plan. Does it cover accidents or only faulty parts? I read somewhere that it covers almost everything, like you drop it down and it breaks, it's covered. Is that true? If not, what exactly is covered?

ps: I already know the battery isn't covered.

 

[bigjobby]

Hello everyone. I'm soon buying a new MBP (waiting for the update), and I'm thinking of getting the applecare protection plan. Does it cover accidents or only faulty parts? I read somewhere that it covers almost everything, like you drop it down and it breaks, it's covered. Is that true? If not, what exactly is covered?

ps: I already know the battery isn't covered.

Nope, it doesn't cover accidents. Things like if your logic board dies by itself is covered but damage caused by spillages, drops, buffalo stampedes etc are not covered.

 

[miles01110]

ps: I already know the battery isn't covered.

Not entirely true. If the battery is faulty they'll replace it free of charge.

 

[Pooki]

If you use your laptop every day/baby it, no crazy stuff nor buffalo stampedes, and a key breaks off .. would Apple Care cover the replacement of the keyboard? I would think they do, but just checking

 

[GGJstudios]

If you use your laptop every day/baby it, no crazy stuff nor buffalo stampedes, and a key breaks off .. would Apple Care cover the replacement of the keyboard? I would think they do, but just checking

Technically, no, since a break of any kind indicates accidental damage. You might, however, be lucky enough to find someone at the Apple store to make an exception.

 

[Mabyboi]

Hello everyone. I'm soon buying a new MBP (waiting for the update), and I'm thinking of getting the applecare protection plan. Does it cover accidents or only faulty parts? I read somewhere that it covers almost everything, like you drop it down and it breaks, it's covered. Is that true? If not, what exactly is covered?

ps: I already know the battery isn't covered.

The battery is covered under warranty. Accidental damage however is not.

 

[Blu101]

Technically, no, since a break of any kind indicates accidental damage. You might, however, be lucky enough to find someone at the Apple store to make an exception.

Unless the keyboard was found to be defective from factory?


Tip to the OP: anytime you have a problem and visit the Genius bar (Apple tech support) for warranty/Applecare - it pays to have patience, be nice and polite to the tech. In many of these cases, when you explain the problem with a smile instead of starting out angry/yelling/attitude towards the tech, they will help you, which comes in real handy when dealing with issues that are questionable as to whether or not warranty/Applecare covers it

 

[GGJstudios]

Unless the keyboard was found to be defective from factory?

Yes, it would have to show some manufacturer defect to be covered, technically.

 

[neondrgns]

The battery is covered under warranty. Accidental damage however is not.

not covered if it isn't faulty, if its just dead its not covered

 

[GGJstudios]

The battery is covered under warranty.

From the Apple Notebook Battery FAQ, which quotes Apple directly:

BATTERIES ARE NOT COVERED

Batteries are not covered by warranty or AppleCare, except in the case of manufacturing defects.

Apple Limited Warranty:

This warranty does not apply:
(f) to consumable parts, such as batteries, unless damage has occurred due to a defect in materials or workmanship;

AppleCare Protection Plan:

b. Limitations. The Plan does not cover:
(ix) Consumable parts, such as batteries, except in respect of battery coverage under APP for iPod or unless failure has occurred due to a defect in materials and workmanship;

AppleCare WILL, however, extend the defective battery replacement period from 1 to 3 years:

Battery Replacement

Your one-year warranty includes replacement coverage for a defective battery. You can extend your replacement coverage for a defective battery to three years from the date of your notebook purchase with the AppleCare Protection Plan. However, the AppleCare Protection Plan for notebook computers does not cover batteries that have failed or are exhibiting diminished capacity except when the failure or diminished capacity is the result of a manufacturing defect.

Although Apple's official policy is not to replace batteries except in case of defect, there have been cases where an exception was made by an individual Apple representative. If you have a concern about your battery, the best approach is to contact Apple to find what they will do in your particular situation.​