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Applecare question

sparky1499

sparky1499

macrumors regular
Original poster
Oct 5, 2008
235
64
Glasgow, UK
I'm just about to take delivery of a 2011 base 15.4 MBP with Applecare.

What if my MBP is stolen and replaced by my home insurer. Will Apple honour the applecare on the repalcement unit?
 
No, applecare only extends factory warranty by two more years. It doesn't cover any damage caused externally or theft.
 
the MBP has been replaced by my insurer as it was a total loss.

will Apple honour the extended warranty on a unit provided to me by my insurer?
 
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I wouldn't think so because the Applecare is tied to a specific serial number. Best bet though would be to call and explain your situation.
 
Apple should be able to transfer it over to your new MBP but you'll have to make sure. User to user transfers are fine...I've never heard of a machine swap for applecare before (they can do it if THEY swap your machine, though).

But what I guarantee you can do is request a prorated refund based on the amount of time you had applecare, less any repairs you may have received. It may be worth it just to get the refund and reup your applecare for 2 more years if you had a substantial amount left but apple won't move it over for u.
 
I don't think you can do it in store as when they replace the machine themselves they even tell you that you have to phone Applecare to get it transfered to the new machine.
 
sparky1499 said:
I'm just about to take delivery of a 2011 base 15.4 MBP with Applecare.

What if my MBP is stolen and replaced by my home insurer. Will Apple honour the applecare on the repalcement unit?
Click to expand...
Actually I would think the insurance company should buy the same type of warranty as well since that warranty is tied to the machine.
 
miles01110 said:
You can usually transfer the warranty for the remainder of the warranty period. Call and ask.
Click to expand...

Apple might, but the per Applecare the warranty is transferable when you sell the machine to a new user, not to a new machine.
I say might because Apple did that for me; but then I had just bought Apple care and the machine (which was a demo unit) and Apple replaced it due to a kernal panic issue. It's worth a try.
At worst you can get a pro-rated refund for the unused portion (in the US at least, though what you can get may vary by state).
 
Understand the cancellation and refund guidelines

If you cancel within 30 days of purchasing the agreement, you will receive a full refund less the value of any service provided under the agreement.

If you cancel more than 30 days after purchasing the agreement, you will receive a pro-rata refund based on the percentage of unexpired coverage in the agreement, less the value of any service provided under the agreement. There is also a cancellation fee of $25 (USD) or 10 percent of the pro-rata amount, whichever is less. You should receive your refund in about 4 to 6 weeks.

http://support.apple.com/kb/HE52
 
8CoreWhore said:
Understand the cancellation and refund guidelines

If you cancel within 30 days of purchasing the agreement, you will receive a full refund less the value of any service provided under the agreement.

If you cancel more than 30 days after purchasing the agreement, you will receive a pro-rata refund based on the percentage of unexpired coverage in the agreement, less the value of any service provided under the agreement. There is also a cancellation fee of $25 (USD) or 10 percent of the pro-rata amount, whichever is less. You should receive your refund in about 4 to 6 weeks.

http://support.apple.com/kb/HE52
Click to expand...

On top of that as the OP is in the UK, if you purchase AppleCare in a physical store you are entitled to a full refund in the first 45 days or pro-rata refund afterwards even if you have used the warranty. Apple can't charge a cancellation fee or anything like that. See s.8(1) here.

If you look at AppleCare T&Cs for Europe they are clearly covering their backs a lot!

5. Cancellation You may cancel this Plan at any time for any reason ... Unless local law provides otherwise, if you cancel within thirty (30) days ... you will receive a full refund less the value of any service provided under the Plan. ... This cancellation fee will not be applicable when cancellation is based on a statutory Consumer right of withdrawal or consumer right of return (such as during a statutory cooling-off period). If you cancel more than thirty (30) days after your receipt of this Plan...
Click to expand...
 
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Good luck, and I'll be interested to hear what they say.

I'd have expected you to get a new warranty with a new machine, assuming that the one your insurers have provided is a new machine. I can't see any reason why it shouldn't be honoured.

Fingers crossed for you!
 
Just visited the Apple Store in Glasgow.

The guy on the shop floor said pretty much what I expected. The Applecare will roll over on to the replacement MBP, but not for any extended period of time. They would also repair any accidental damage and send the cost to my insurer if it was repairable.


:D
 
sparky1499 said:
Just visited the Apple Store in Glasgow.

The guy on the shop floor said pretty much what I expected. The Applecare will roll over on to the replacement MBP, but not for any extended period of time. They would also repair any accidental damage and send the cost to my insurer if it was repairable.


:D
Click to expand...

Confused. How does AppleCare know the serial of the new machine since your own insurance policy provided the replacement, not Apple. I still think you need to call AppleCare themselves vs talking to a sales rep on the floor unless I've missed something.
 
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