Applecare Question

Discussion in 'MacBook Pro' started by hurricanekate2, Nov 4, 2007.

  1. hurricanekate2 macrumors newbie

    Joined:
    Aug 20, 2007
    #1
    Will the Apple store be able to fix my Powerbook's loose hinges? (I have 9 more months of Applecare coverage.) The LCD wobbles back and forth and it's super annoying.
     
  2. CalBoy macrumors 604

    CalBoy

    Joined:
    May 21, 2007
    #2
    It really depends on whether or not it's deemed a product "fault" or an end-user error. I'm guessing that as long as you didn't abuse your Powerbook, that it really is some hardware issue. In this case, I suggest you call Apple in lieu of going into a retail store. The rep will likely be more responsive to your needs, and you'll be able to explain that the broken hinge is really affecting your ability to use the machine properly. Best of luck :)
     
  3. MarshallM macrumors member

    Joined:
    May 20, 2007
    Location:
    UK
    #3
    Speaking of Applecare - when I bought my MBP a few months ago with Applecare I didn't have to do anything to activate it did I?
     
  4. byakuya macrumors 6502a

    byakuya

    Joined:
    Jul 26, 2007
    #4
    I take it the store clerk has activated/registered your MBP but you can check the status on the Apple site by typing in your MBP serial.
    If it is not registered yet just register online with you APP code...it is very easy and you should receive a certificate by e-mail from Apple.
     
  5. vm7118 macrumors regular

    Joined:
    Nov 2, 2007
    Location:
    NJ, USA
    #5
    to clarify, just type your serial (available at "about this mac") into the bottom left corner right on the apple support home page of:

    http://www.apple.com/support/

    the coverage date should extend to three years from your date of purchase. if your applecare has not been activated, not to worry, because you still have until the listed date (one year from date of purchase) to activate the applecare.

    apple will even bend on this rule if you ask nicely, which was the case with my girlfriend who never enrolled her rev A macbook's applecare since she got it in august 2006. i called them last week and they looked up the number and got her enrolled with no problem, even though it had been more than a year and she even lost her enrollment number :)
     
  6. lcseds macrumors 6502a

    Joined:
    Jun 20, 2006
    Location:
    NC, USA
    #6
    Yes! You must register Applecare. The Applecare box has a CD that you put in the machine. It will guide you through the process. You must do this.
     
  7. Cybergypsy macrumors 68040

    Cybergypsy

    Joined:
    May 16, 2006
    Location:
    Central Florida!
    #7
    I never used the CD call them up and give them the serial number they send you the paperwork policy.
     

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