AppleCare Reform

Discussion in 'Apple, Inc and Tech Industry' started by Aperture, Sep 10, 2007.

  1. Aperture macrumors 68000

    Aperture

    Joined:
    Mar 19, 2006
    Location:
    PA
    #1
    I was troubleshooting a Dell system the other day and ended up contacting their support for a dead part. Dell has this thing called Dell Connect where the guy can VNC into your computer and take over the mouse, etc. I'd imagine for the average consumer this is quite helpful.

    Do you think Apple should offer such support? What about live chat for all their products.. not just the iMac and Shuffle? 24 Hours?
     
  2. ghall macrumors 68040

    ghall

    Joined:
    Jun 27, 2006
    Location:
    Rhode Island
    #2
    I can see Apple doing this. I can also see Apple charging a pretty penny for this service ($79 a year maybe).
     

Share This Page