Just had the craziest experience, and very curious if anyone has heard of this taking place. I bought an iPhone 8 Plus in-store November 2017 with AppleCare (have valid receipt with AppleCare end date of November 2019). I've been considering a battery replacement so thought I'd check my support coverage (I realize I'd likely be paying full price anyway, but it's what prompted me). It says my support expired, and it looked like my AppleCare wasn't linked to the phone. That's fine, I realize that could happen so I call support and speak with an AppleCare agent. They're claiming I cancelled my AppleCare October 2018 and requested a refund, and that they sent an e-transfer to my bank for $65? I definitely did not request this, and have zero record via email and do not have an e-transfer from them (or anyone) in October. Also seems strange Apple would do an e-transfer vs a credit card refund. I've never given them my banking information. The agent said they are going to research this further, but wouldn't give me any details about what bank account it was sent to/how the request was received etc. This is the strangest thing I've encountered in all my time owning Apple products. Is this something that anyone has ever heard of happening? Someone calling, cancelling your AppleCare to get the refund? Very concerned with how Apple would have verified my identity also. Scary! Hoping it's just a system error on their end.