ok, so i am getting a replacement unit on my macbook pro, and when i do get it, i have a year warranty on it. Which i also have applecare and the apple care expires in less than a year. So what i've been trying to do was to get the refund of the remaining days. I've been on call with applecare with over 5 hours put all together and they still havent found a solution to this.
Mainly, it was because i lost my receipt of purchase of the applecare. And also because the #$^*ing supervisor didnt call me back like he promised he would. This is what happened, - On friday i call applcare about the applecare refund and i've spent a good hour and a half with a customer service and wasnt able to do anything, so, he then trasfers my call to a supervisor and had a good talk with him too concerning the issue. But he told me he wasnt able to do anything at the "moment" but he was surely able to do something about it. Then he told me he was going to give a call back tomorrow (saturday) i waited and i havent received a call. Its sunday and i still havent received a call. Monday i call back about the issue and CS tells me i should be getting a call from an agent concerning the issue withing 48 hours (hours and a half process). The next day i get a call from the "agent" (it was actually a specialist from the apple store...
) Then she asks me "so what would you like to know about applecare?..." i became fustrated and i told her the issue and what was supposed to happen then she tells me "oh... i only help customers with activating applecare and general applecare questions..." then she says she is sorry(30min process). anyways, then i call back applecare and now i have customer relations taking care of my case (took 2hours to get to CR) Which she isnt able to do anything either... because i lost my frikken receipt. And now i dont know what to do, i would really like to get a refund or some type from the remaining applecare, and i just had to rant a little for having spent almost or more than 5hours on the phone and get nothing done.
Dont CR's usually have these sort of "powers" to get things done for customer satisfaction?... call me selfish but im not satisfied...
Mainly, it was because i lost my receipt of purchase of the applecare. And also because the #$^*ing supervisor didnt call me back like he promised he would. This is what happened, - On friday i call applcare about the applecare refund and i've spent a good hour and a half with a customer service and wasnt able to do anything, so, he then trasfers my call to a supervisor and had a good talk with him too concerning the issue. But he told me he wasnt able to do anything at the "moment" but he was surely able to do something about it. Then he told me he was going to give a call back tomorrow (saturday) i waited and i havent received a call. Its sunday and i still havent received a call. Monday i call back about the issue and CS tells me i should be getting a call from an agent concerning the issue withing 48 hours (hours and a half process). The next day i get a call from the "agent" (it was actually a specialist from the apple store...
) Then she asks me "so what would you like to know about applecare?..." i became fustrated and i told her the issue and what was supposed to happen then she tells me "oh... i only help customers with activating applecare and general applecare questions..." then she says she is sorry(30min process). anyways, then i call back applecare and now i have customer relations taking care of my case (took 2hours to get to CR) Which she isnt able to do anything either... because i lost my frikken receipt. And now i dont know what to do, i would really like to get a refund or some type from the remaining applecare, and i just had to rant a little for having spent almost or more than 5hours on the phone and get nothing done. Dont CR's usually have these sort of "powers" to get things done for customer satisfaction?... call me selfish but im not satisfied...
