Applecare refund issue...

Discussion in 'MacBook Pro' started by coolca1028, Nov 19, 2008.

  1. coolca1028 macrumors member

    Joined:
    Nov 6, 2008
    #1
    ok, so i am getting a replacement unit on my macbook pro, and when i do get it, i have a year warranty on it. Which i also have applecare and the apple care expires in less than a year. So what i've been trying to do was to get the refund of the remaining days. I've been on call with applecare with over 5 hours put all together and they still havent found a solution to this.
    Mainly, it was because i lost my receipt of purchase of the applecare. And also because the #$^*ing supervisor didnt call me back like he promised he would. This is what happened, - On friday i call applcare about the applecare refund and i've spent a good hour and a half with a customer service and wasnt able to do anything, so, he then trasfers my call to a supervisor and had a good talk with him too concerning the issue. But he told me he wasnt able to do anything at the "moment" but he was surely able to do something about it. Then he told me he was going to give a call back tomorrow (saturday) i waited and i havent received a call. Its sunday and i still havent received a call. Monday i call back about the issue and CS tells me i should be getting a call from an agent concerning the issue withing 48 hours (hours and a half process). The next day i get a call from the "agent" (it was actually a specialist from the apple store...:confused: ) Then she asks me "so what would you like to know about applecare?..." i became fustrated and i told her the issue and what was supposed to happen then she tells me "oh... i only help customers with activating applecare and general applecare questions..." then she says she is sorry(30min process). anyways, then i call back applecare and now i have customer relations taking care of my case (took 2hours to get to CR) Which she isnt able to do anything either... because i lost my frikken receipt. And now i dont know what to do, i would really like to get a refund or some type from the remaining applecare, and i just had to rant a little for having spent almost or more than 5hours on the phone and get nothing done.
    Dont CR's usually have these sort of "powers" to get things done for customer satisfaction?... call me selfish but im not satisfied... :(
     
  2. scienide09 macrumors 65816

    scienide09

    Joined:
    May 5, 2007
    Location:
    Canada
    #2
    I'm sorry, but your post is poorly written. I think you're saying.

    You have a 2+ year old Mac.
    Your current AppleCare plan has less than one year remaining.
    Something is wrong with your computer, so you made a claim under your current AppleCare plan.
    Apple has looked at your computer and decided to give you a replacement, rather than fix your current computer.
    Since the replacement will be a new Mac, it will automatically come with a one-year warranty.
    You are therefore trying to be reimbursed for the remainder of your original AppleCare plan.

    Is that all correct?

    If so, I'd just ask, why are you bothering? Apple has just given you (for free) a brand new $1200+ computer, and you're trying to get back approx. $100 in unused warranty reimbursement. You do realize that your unused warranty effectively pays for the replacement in the first place, don't you? Typically that's how AppleCare works. Otherwise all those people who purchase AppleCare but never have to use it would be asking for their money back.
     
  3. convergent macrumors 65816

    convergent

    Joined:
    May 6, 2008
    Location:
    Raleigh, NC
    #3
    I have to agree with the other reply. You are getting warranty coverage that corresponds with the warranty you bought, and along with it, a brand new machine. From a "principal of the thing" point of view, Apple doesn't owe you anything and I can't imagine myself taking the position that I want my money back on Applecare after Apple went the extra mile and gave you a new machine. They have done more than most companies would do and you haven't lost any coverage that you bought. You might see if they will let you buy AppleCare on the new machine to extend it further, and possibly apply some of your current AppleCare towards that, but to get a refund I think would not be fair to Apple.
     
  4. Ironic macrumors 6502a

    Ironic

    Joined:
    Oct 6, 2008
    Location:
    In my MBA!
    #4
    Yes, if its not on there system you are out of luck BUT write to executive services a email and they will do it, they did mine .
     
  5. dr. shdw macrumors 6502a

    Joined:
    Aug 27, 2008
  6. aristobrat macrumors G4

    Joined:
    Oct 14, 2005
    #6
    Being selfish is one thing, but being unrealistic and selfish is another. ;)
     
  7. Tomorrow macrumors 604

    Tomorrow

    Joined:
    Mar 2, 2008
    Location:
    Always a day away
    #7
    +1 to this post.

    AppleCare is for peace of mind and/or repairing/replacing faulty hardware. It worked, it did its job, it performed exactly the task it was called upon to do. Asking for more seems to come across as greedy.
     
  8. coolca1028 thread starter macrumors member

    Joined:
    Nov 6, 2008
    #8
    alright, fine, cant seem to disagree with you guys.
     
  9. steamed.hams macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #9
    Asking to be reimbursed is poor form, IMO.

    Perhaps you can convince them that the 1 extra year of warranty should start after your current applecare runs out. That seems like a win-win situation for all.
     
  10. Ampidire macrumors 6502

    Ampidire

    Joined:
    Feb 1, 2007
    #10
    Apple offered to reimburse me for the remaining days of my AppleCare when I had my Core Duo MacBook replaced with a Penryn one under warranty...

    This isn't bad form, this is what they do, it's called Customer Relations, it keeps people happy, and keeps them as loyal customers, cultists even...

    Tell them that the supervisors and phone support have lied to you about calling you back, they'll take care of you, they don't want bad press.

    They know if you are given good service, you might tell a friend, but if they screw you, you'll tell the whole internet, and they'd rather you not tell the whole internet.

    Also, whenever I called in with AppleCare they never asked for my receipt at all? It was all registered to me and the machine I was calling in for... so what's the big deal about the receipt... they can see that you have AppleCare on the machine obviously, so why do they need it? Isn't that proof enough?
     
  11. steamed.hams macrumors 6502

    steamed.hams

    Joined:
    Aug 15, 2008
    Location:
    Miami, FL
    #11
    Good to know
     
  12. drewsof07 macrumors 68000

    drewsof07

    Joined:
    Oct 30, 2006
    Location:
    Ohio
    #12
    I will never buy AppleCare until my free 1 yr is almost up, because Apple claims once you purchase the coverage, you forfeit the first free year warranty coverage. I had AppleCare and got a replacement under the coverage but within one year of the original purchase. They won't refund the entire amount of applecare because they said I purchased 3 years and have used 6 months of that warranty...
     
  13. jdwingnut macrumors regular

    Joined:
    Feb 18, 2008
    Location:
    In the Redwoods, California
    #13
    It might be considered bad "Karma" by some to ask for a refund on the remaining Applecare policy AFTER you've gotten a replacement from Apple, BUT...

    It is clearly stated in the Applecare terms and conditions, that anyone can ask for a refund of the unused portion of their Applecare at anytime before the expiration date, and since the OP no longer has this notebook (for which he willingly paid for), he is entitled to a refund according to Apple.

    He does however have to show proof of purchase from some form of a normal channel sale, not some place like Ebay or private party before they will issue a refund. I believe there are some processing fees associated with this as well. Apple is very specific in this detail.
     
  14. dr. shdw macrumors 6502a

    Joined:
    Aug 27, 2008
    #14
    What? It doesn't matter if you buy AC at the beginning or the end, in total, AC adds two years to the end of the 1st year, not 2 years since you buy it.
     
  15. drewsof07 macrumors 68000

    drewsof07

    Joined:
    Oct 30, 2006
    Location:
    Ohio
    #15
    I argued this with the Apple rep too, but to no avail, They advertise Applecare as a 3 year program because if you buy from the beginning, it takes the place of your 1 year warranty. Therefore, the 1 year warranty doesn't exist for your product once you apply applecare. Makes no sense to me, but that appears to be the way it works. I WISH it added two years after the 1 year was up instead of 3 years from the beginning, then I might get my money back...
     

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