Hey everyone, I was wondering if someone could offer me advice. I had a problem with my Macbook for a while, and decided to call in on a Monday. They diagnosed the problem as a backlight issue, and set me up for a mail-in repair. Seeing as I had had four repairs in the past year, I politely asked for a replacement unit. Hence I was transferred to tier 2 to set up a replacement. The tier 2 rep was very nice, and after a few questions he said he'd set me up for a replacement unit and pass it by the appropriate department the next morning and call me later that afternoon around 3-4PM (tuesday). This didn't happen. I left a message Wednesday afternoon asking to see if everything was OK and if there was anything that I could do on my end. Thursday was the tier 2 rep's off day. It said so in his message. It's almost closing time at Applecare today on Friday and the rep hasn't called back yet. If I input the case number into the Apple website nothing appears. I'm simply asking for advice on what I should do, when I should call back again, etc. Not that I'm worried or anything, I just don't want to become worried in the future. I figure I'll wait until Tuesday/Wednesday of next week to call back. Has anyone had a similar experience? What should I do if he does not call back?