Hi All, 5 days after my AC expired on my 2008 MBP 17", the thing totally crapped itself and wouldn't turn on. After much help from threads here and the support site, I was able to knock out a few potential fixes. I rang Apple & spoke with a senior advisor who gave an exception to get the machine repaired. Full of paranoia, I photographed my laptop before taking it into a service repairer (too difficult to get to Apple Store). Then all hell broke loose. The authorised agent was totally useless and I don't think they know what customer service means. I called apple per their demand, they didn't know anything about it & had to chase the agent. 1.5 days later I get a call saying the laptop doesn't sit flat - is that the problem? No - explained the no turning on. They then said there is a v-shape bend in the machine and that makes "accidental damage" and they won't repair. This laptop left the house all of about 6 times over the 3 year period. It didn't really move about the house often either and I was always very diligent with caring for it (it did cost a small fortune after all!). It was never dropped and the only real issue was a slight depression near the optical drive which the genius at the apple store 3 months ago said was a design fault due to being where you rest your hands to type. Escalated the decision & got put through to a 'customer relations officer'. After 2 more days of running around she rang me today to say that essentially the logic board has gone (seems very common in this model) and they needed to repair something else as well. Add to this the labour cost and the fact they weren't sure it was going to be fully repaired, the cost ended up being almost the same as a new machine. Still refuse to do anything about it and got a lame offer for a voucher to use towards a new machine. I don't expect a brand spanker and had this happened in say 9-12 months time I would deal with the situation differently but I cannot help but feel robbed. I have no idea about 'said damage' and I forked out great money not just for the machine (>$4K) but for the AC as well. I expect that it should last longer than it has or at least they stand by the AC offering. A very long story for an OP I know but I'd really appreciate if anyone has any advice or similar experience they can share. I don't want to get rolled on this and as my primary machine, I feel lost without it TIA Peeps. EDIT: On a side note - this was purchased under Apple Financial Services and carries a chattel mortgage... Is there anything on that side to help either?