AppleCare+ repair question

Discussion in 'iPhone' started by adam9c1, Nov 10, 2015.

  1. adam9c1 macrumors 65816

    adam9c1

    Joined:
    May 2, 2012
    Location:
    Chicagoland
    #1
    Hello,

    Late Aug I brought in my iPhone 5S to store due to screen / glass separation.

    Phone was repaired. At pickup was told if it happens again they will swap phone.

    My AC+ ended Oct16.

    Same problem is back. What are the chances for a fix again? Or am I sol?

    Other than few bucks on the Aluminium in the side where buttons are phone is mint.
    While I don't have it in a bumper case, I have it in my hand or belt clip pouch. I even have a clear thin plastic stick on film on the back.

    ------------
     
  2. Spink10 macrumors 601

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #2
    Probably in luck at store - if not call Apple and ask to speak with Customer Relations department and speak with them.
     
  3. adam9c1 thread starter macrumors 65816

    adam9c1

    Joined:
    May 2, 2012
    Location:
    Chicagoland
    #3
    So go to store first? Setup genius appointment online, not walk in I figure.
     
  4. Conan86 macrumors 6502

    Joined:
    Apr 9, 2012
    Location:
    Singapore
    #4
    I think you meant to say that your ac+ ended Oct15. My local service provider provides a three month warranty on repairs done by them. I'm guessing that yours would too. In any case, bring the phone down with a genius appointment asap, I'm hopeful they'll take care of the problem for you since it's only slightly past your AC+ and it was previously dealt with by them..
     
  5. adam9c1 thread starter macrumors 65816

    adam9c1

    Joined:
    May 2, 2012
    Location:
    Chicagoland
    #5
    My email receipt says 16th.
    I made appointment at the genius (same store) for tomorrow after work.
     
  6. thatanonymoususer macrumors regular

    thatanonymoususer

    Joined:
    Oct 12, 2015
    #6
    If I remember correctly, AppleCare+ repairs are usually warranted for 90 days or to the end of AppleCare+, whichever is longer.
     
  7. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #7
    Check back in with thread and let us know how it worked out.
     
  8. Eileen89 macrumors 65816

    Joined:
    Aug 12, 2014
    #8
    You are correct. :)
     
  9. adam9c1 thread starter macrumors 65816

    adam9c1

    Joined:
    May 2, 2012
    Location:
    Chicagoland
    #9
    After initial check in I spoke with one guy who wanted more info. I told him same thing as in the ticket I opened. Politely mentioned I was told if this happens again phone swap. The guy says only the part replaced is warranted, not entire phone.

    The guy I was working with I showed him the phone and he saw the flaw. Few minutes later an override and I have a new to me refurb phone.

    Thanks Appl!
     

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