I sent my MacBook Pro (core 2 duo previous version) in last week because of kernel panic problems that have been happening randomly. At first the repair status was on hold because they wanted more information - they couldn't reproduce the problem, to which I said, "of course, because it's random" i can't make it happen either. Anyhow, it's had that status for about a week, and every time I call to check they just say they are working to repair it, they just forgot to change the status. I'm starting to get worried about never getting it back! It would be helpful since I use it for work and home. Is AppleCare prompt, or am I going to be without my computer for a while?