Applecare Repairs on a BTO Powerbook?

locovaca

macrumors regular
Original poster
May 14, 2002
207
151
Iowa
So, my BTO 1.5 GHz PB 17" needs a new logic board (bad VRAM)- called up Apple and a box is coming. Based on my previous experience it's going to probably go to Memphis, but my question is this- do BTO boards take longer (I have 128 megs VRAM) to repair? I know that they special order the 'books overseas, so I wasn't sure if it took longer or not to do a repair on the part that essential requires a new 'book to start overseas.

Of course, my hope is that they just send a new 17" PB because they'll be fresh out of 1.5 GHZ 128 VRAM 17" logic boards ;)

Any experiences?
 

mischief

macrumors 68030
Aug 1, 2001
2,920
0
Santa Cruz Ca
locovaca said:
So, my BTO 1.5 GHz PB 17" needs a new logic board (bad VRAM)- called up Apple and a box is coming. Based on my previous experience it's going to probably go to Memphis, but my question is this- do BTO boards take longer (I have 128 megs VRAM) to repair? I know that they special order the 'books overseas, so I wasn't sure if it took longer or not to do a repair on the part that essential requires a new 'book to start overseas.

Of course, my hope is that they just send a new 17" PB because they'll be fresh out of 1.5 GHZ 128 VRAM 17" logic boards ;)

Any experiences?
Any warranty repair center worth it's salt has parts on hand.

I haven't worked on an Aluminum (yet) but previous generations have had most of those BTO components as sub-boards so there'd be less to replace.

Unless they've allowed their parts-on-hand to be depleted it shouldn't take more time than it takes to replace and verify. There's always the question of workload though... If they're up to their hairlines in (say) eMacs with DOA CRTs it may take a while.
 
Comment
mischief said:
Any warranty repair center worth it's salt has parts on hand.

I haven't worked on an Aluminum (yet) but previous generations have had most of those BTO components as sub-boards so there'd be less to replace.

Unless they've allowed their parts-on-hand to be depleted it shouldn't take more time than it takes to replace and verify. There's always the question of workload though... If they're up to their hairlines in (say) eMacs with DOA CRTs it may take a while.
If its going to Apple you should be fine, at the moment I think they have plenty of replacment boards in stock.
However if were taking it to a local Apple Authorized repair shop they rarely keep boards in stock, instead they order the board from Apple as machines come in, its much to expensive to stock logic boards from Apple Service!
 
Comment
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.