APPLECARE REPLACE NEW PHONE ADVICE

Discussion in 'iPhone' started by Cpeye1987, Jan 27, 2017.

  1. Cpeye1987 macrumors newbie

    Joined:
    Sep 20, 2014
    #1
    Hey everyone,

    So (like a moron) I left my new iPhone 7 plus on a radiator all night about two weeks ago. Heat isn't good for the battery so naturally now it's not holding as much of a charge as it used to.

    I have AppleCare but the last time I went in to discuss the issue, they said the battery health was fine and they couldn't do anything about it. This is frustrating because I clearly know the battery isn't what it used to be.

    My question is should I just accidentally drop it and go get a new one like that or keep pressing about the battery issue?
     
  2. keysofanxiety macrumors G3

    keysofanxiety

    Joined:
    Nov 23, 2011
    #2
    Did you mention that you accidentally left it on a radiator all night? Surely that would be classed as accidental damage and it can therefore go through AppleCare +.
     
  3. Septembersrain Contributor

    Septembersrain

    Joined:
    Dec 14, 2013
    Location:
    Texas
    #3
    I'm surprised it didn't sustain more damage. Have you updated the iPhone at all since it was on the radiator?
     
  4. RedOrchestra Suspended

    Joined:
    Aug 13, 2012
    #4

    REALLY ... are you saying that with a clear conscience ... like, is that your sense of entitlement kicking in?
     
  5. canuckRus, Jan 27, 2017
    Last edited: Jan 27, 2017

    canuckRus macrumors 6502

    canuckRus

    Joined:
    May 18, 2014
    #5
    Doubt that would work as you are no doubt on record with Apple as having a problem.What did they suggest as a fix? How old is it? If under 90 days and bought with a CC test the waters with them (Purchase Protection).
     
  6. Applejuiced macrumors Westmere

    Applejuiced

    Joined:
    Apr 16, 2008
    Location:
    At the iPhone hacks section.
    #6
    If the battery tests out within the required parameters then they will not replace it.
    If you break it they will replace it and you'll have to pay the $99 and use up one out of two of your replacements. And even then if its just the screen that's cracked they might replace just the screen and leave the rest the same.
    Up to you.
     
  7. Mlrollin91 macrumors G5

    Mlrollin91

    Joined:
    Nov 20, 2008
    Location:
    Ventura County
    #7
    This is because Apple's diagnostic shows the average battery health capacity over the last two weeks. So as time goes on, their system will be able to detect the issue. If you have a Mac, you can download Coconut Battery and you will get a real time number of your battery health. This will then determine if you should go back to Apple.

    For the record. Intentionally breaking your phone is insurance fraud.
     
  8. Cpeye1987 thread starter macrumors newbie

    Joined:
    Sep 20, 2014
    #8
    Thanks everyone, ill keep monitoring the battery and see what they say.
     
  9. bufffilm Suspended

    bufffilm

    Joined:
    May 3, 2011
    #9
    That is exactly what you should be doing.

    Intentional damage to your phone will not guarantee a new battery, much less a replacement phone.
     
  10. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
  11. ApplePersonFreak macrumors 6502a

    Joined:
    Sep 23, 2016
    #11
    Yeah normally if apple's system says the battery is good, they won't replace whether if you have AC+ or not. They have to log the symptoms down when they do any repair and if they do a repair on something that is showing has good health, they can get in trouble for it.

    On the AC+ site, it says you can get a free battery replacement if it retains less than 80% of the charge capacity.
     
  12. macTW Suspended

    Joined:
    Oct 17, 2016
    #12
    Clearly it's fault but Apple won't admit it. Creating viewable damage will work for the employees who don't bother to test.
     
  13. Relentless Power macrumors Penryn

    Relentless Power

    Joined:
    Jul 12, 2016
    #13
    It's amazing how those details always seem to get left out when contemplating and pleading your case to Apple. But fortunately, Apple is far smarter than most understand.
     
  14. itsmilo macrumors 68020

    itsmilo

    Joined:
    Sep 15, 2016
    Location:
    Europe
    #14
    A genius actually suggested to me that i should drop my iPhone into a bowl of water once cuz otherwise they would just repair the screen. I was like
     
  15. DUIduckSAUCE, Jan 28, 2017
    Last edited: Jan 28, 2017

    DUIduckSAUCE Suspended

    DUIduckSAUCE

    Joined:
    Sep 12, 2016
    #15
    If it hisses, even slightly, when held up to your ear. They will most likely replace it. They will also replace it if there is background hissing while taking videos. They will consider it an in warranty replacement. Ymmv and you might have to escalate past a genius.
     
  16. willmtaylor macrumors G3

    willmtaylor

    Joined:
    Oct 31, 2009
    Location:
    A Natural State
    #16
    Vehicular
     
  17. Gav2k macrumors G3

    Gav2k

    Joined:
    Jul 24, 2009
    #17
    I asked if it was electric or water. Reason being if it was a water filled radiator then it really doesn't get hot enough to do any damage to the battery or internals.

    If the phone was on it would have powered off. At that point the phones sat there between 65-80'c and that's if it's a decent heating system and that is just not enough to damage the phone.
     

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