iPhone X AppleCare replace X with XS?

Earsly

macrumors newbie
Original poster
Aug 7, 2010
17
3
Hi All,

I have the X with applecare. My back glass is cracked but the phone is still usable. No performance issue. My applecare expires in late 2019. If I wait until then to replace the back glass is it likely apple will replace with X with a refurb XS? Obviously this is more than a year away. Just wondering if this happened when other phone were released. Thanks.
 

Squeak825

macrumors 6502
Sep 5, 2007
373
230
Not usually -- they have replacement copies set aside of all "active" phones for these cases (and to keep people from intentionally doing what you are asking about).
 

ucfgrad93

macrumors P6
Aug 17, 2007
17,970
8,972
Colorado
I don’t think it is likely that you’ll get an Xs. Apple seems to keep plenty of the older models around for replacements.
 

Shadowbech

macrumors 603
Oct 18, 2011
5,335
1,447
Apple iPhone World
Hi All,

I have the X with applecare. My back glass is cracked but the phone is still usable. No performance issue. My applecare expires in late 2019. If I wait until then to replace the back glass is it likely apple will replace with X with a refurb XS? Obviously this is more than a year away. Just wondering if this happened when other phone were released. Thanks.
Unfortunately no, they will replace like for like. So they will replace it with the same exact spec you have with the X. I know it's a wishful thinking, but that will not happen. They still do have the iPhone X on their system for replacement units. Not going to happen.
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
Very unlikely. Some people have been lucky and gotten with a replacement upgrade. I wouldn’t count on it tho.
 

ILowry82

macrumors 6502
Sep 26, 2014
301
99
If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.
 

Givmeabrek

macrumors 68040
Apr 20, 2009
3,396
1,107
NY
If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.
Sounds like you didn't drop it hard enough. :)
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.
The difference is yours was a scratch and his rear glass is cracked. But I mean you pay for AppleCare and you should be able to replace whenever you feel like it.
 

ILowry82

macrumors 6502
Sep 26, 2014
301
99
The difference is yours was a scratch and his rear glass is cracked. But I mean you pay for AppleCare and you should be able to replace whenever you feel like it.
I agree. I told them that I would just go out to the parking lot, drop the phone and bring it back. I was heated when they refused. Eventually I got a manager involved and they replaced the screen as a “courtesy”.
 

Jordan921

macrumors 601
Jul 7, 2010
4,669
1,457
Bay Area
I agree. I told them that I would just go out to the parking lot, drop the phone and bring it back. I was heated when they refused. Eventually I got a manager involved and they replaced the screen as a “courtesy”.
Haha I woulda been heated too. You pay for AppleCare for a reason.
 
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