iPhone X AppleCare replace X with XS?

[Earsly]

Hi All,

I have the X with applecare. My back glass is cracked but the phone is still usable. No performance issue. My applecare expires in late 2019. If I wait until then to replace the back glass is it likely apple will replace with X with a refurb XS? Obviously this is more than a year away. Just wondering if this happened when other phone were released. Thanks.

 

[chabig]

They will always replace like with like.

 

[Squeak825]

Not usually -- they have replacement copies set aside of all "active" phones for these cases (and to keep people from intentionally doing what you are asking about).

 

[ucfgrad93]

I don’t think it is likely that you’ll get an Xs. Apple seems to keep plenty of the older models around for replacements.

 

[Lobwedgephil]

Extremely unlikely.

 

[Shadowbech]

Hi All,

I have the X with applecare. My back glass is cracked but the phone is still usable. No performance issue. My applecare expires in late 2019. If I wait until then to replace the back glass is it likely apple will replace with X with a refurb XS? Obviously this is more than a year away. Just wondering if this happened when other phone were released. Thanks.

Unfortunately no, they will replace like for like. So they will replace it with the same exact spec you have with the X. I know it's a wishful thinking, but that will not happen. They still do have the iPhone X on their system for replacement units. Not going to happen.

 

[Jordan921]

Very unlikely. Some people have been lucky and gotten with a replacement upgrade. I wouldn’t count on it tho.

 

[ILowry82]

If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.

 

[Givmeabrek]

If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.

Sounds like you didn't drop it hard enough.

 

[Jordan921]

If the back glass is cracked and it doesn't affect the functionality of the phone, they might not replace it at all. I ran into that issue with a huge, deep scratch on my screen. They refused to replace or repair it even thought I had applecare plus. They claimed that the scratch did not affect the functionality of the phone and therefore wasn't covered under AppleCare Plus.

The difference is yours was a scratch and his rear glass is cracked. But I mean you pay for AppleCare and you should be able to replace whenever you feel like it.

 

[ILowry82]

The difference is yours was a scratch and his rear glass is cracked. But I mean you pay for AppleCare and you should be able to replace whenever you feel like it.

I agree. I told them that I would just go out to the parking lot, drop the phone and bring it back. I was heated when they refused. Eventually I got a manager involved and they replaced the screen as a “courtesy”.

 

[JPack]

Apple is still replacing iPhone 6 with iPhone 6.

 

[Jordan921]

I agree. I told them that I would just go out to the parking lot, drop the phone and bring it back. I was heated when they refused. Eventually I got a manager involved and they replaced the screen as a “courtesy”.

Haha I woulda been heated too. You pay for AppleCare for a reason.