AppleCare Replacement Advice

[adepew]

I went into the Apple Store because my iPhone 6 screen was beginning to separate from the casing in the bottom right corner. Rather than wait for the screen to fail I took a proactive approach and took it in. The Apple Store replaced the device under my AppleCare+ warranty. I took the phone home and everything seemed fine. Now today the touch screen is no longer responding on the new device. I've tried a complete restore twice on the phone back to iOS 9.3.5 and the issue still persists.

My question is what should I pursue at the Apple Store? My guess is they will suggest some kind of screen repair, but should I push for another replacement? I hate these refurbished as new replacements as they seem to have many problems themselves. Any advice?

 

[eyoungren]

Take it back. They should just replace it again. Not like this hasn't happened before.

 

[tubeexperience]

 

[lordofthereef]

I'm unsure what caused you to conclude that refurbished units have many problems, but I've read the exact opposite here, almost exclusively. I don't hear very many people at all complain about their replacement (except complaints that it's not brand new and how unfair they perceive fact that to be; people seem to think they deserve a brand new replacement for their used broken device, in some cases, but that is for another thread).

It seems OP got the unlucky bad screen. Being that they're under Apple care plus this should be covered no questions. And since it's not damage it shouldn't cost anything.

 

[tubeexperience]

In unsure what caused you to conclude that refurbished units have many pro alarms, but I've read the exact opposite, almost exclusively. I don't hear very many people st all complain about their replacement (except complaints that it's not brand new and how unfair they perceive that to be).

It seems you got the unlucky bad screen. Being that you're under Apple care plus this should be covered no questions. And since it's not damage it shouldn't cost you anything.

Well, I will tell you why the refurbished is of such poor quality.

Suppose somebody brought a bent iPhone 6 to the store, Apple with swap that unit with a refurbished unit.

Apple will then harvest the returned unit for parts (logic board, etc.), but put in a new screen and a new rear case and hence it would look like new.

That unit will be put back on the shelf (with defective logic board and all) as a refurbished.

 

[lordofthereef]

Well, I will tell you why the refurbished is of such poor quality.

Suppose somebody brought a bent iPhone 6 to the store, Apple with swap that unit with a refurbished unit.

Apple will then harvest the returned unit for parts (logic board, etc.), but put in a new screen and a new rear case and hence it would look like new.

That unit will be put back on the shelf (with defective logic board and all) as a refurbished.

This honestly sounds to me like you've fabricated a scenario based on what you think might happen compared to what actually happens.

Are we seeing many people coming back and complaining about logic board failure for their refurb unit?

 

[eyoungren]

Well, I will tell you why the refurbished is of such poor quality.

Suppose somebody brought a bent iPhone 6 to the store, Apple with swap that unit with a refurbished unit.

Apple will then harvest the returned unit for parts (logic board, etc.), but put in a new screen and a new rear case and hence it would look like new.

That unit will be put back on the shelf (with defective logic board and all) as a refurbished.

This is pretty much one big fallacy.

When Apple takes in a device that has problems the first thing they do is give the device an entirely new casing and a brand new battery. They then test ALL the components and any part that fails is replaced with a brand new part.

So, yeah, if the logicboard tests OK, it stays. That doesn't mean it's defective, it passed a QA check.

Once all that is done, the ENTIRE DAMN PHONE is run through the EXACT SAME quality checks that Apple does for NEW phones. If it fails there it's either scrapped and any useable parts harvested or it's fixed. And right back through testing it goes again.

Finally, not every white box replacement is a remanufactured phone (Apple's term, not refurb). Apple diverts some brand new phones directly off the assembly line for warranty replacement purposes.

The remanufactured phones are indistinguishable from new and given that they are more rigorously tested than new phones probably even better.

 

[DeltaMac]

hmm...
how does "bent iPhone 6" result in "defective logic board"?
that's a real stretch, and you make it sound like an individual Apple store does the refurb - like they take it in the back, do a quick parts swap, and put 'er back on the shelf, with nary a test.
Not a thread of truth there, and refurbs undergo more extensive testing than new items.

Can problems slip through anyway?
Sure.
Nothing is perfect in this world. But, problems are, by far, the exception.
I bet if you took a poll of the folks on this site, you will find a lower percentage of failures among refurbs, compared to failures of new units.

 

[Newtons Apple]

Reading about this too often and the thought that refurbs are as good or better than new does not seem to hold water.

 

[Furzul]

I bought a refurbished MacBook Air from the online Apple Store in 2011.It is still going strong today, and I have never had any trouble with it.
If you want to save a few quid, then I would say buy refurbished, but only direct from Apple. Not to sure about some of the seller refurbished one see's on eBay and places like that.

 

[BrightCanon]

Two weeks ago my 6s plus screen had some dead pixels and a white spot. I took it to apple and they replaced the screen. The next morning the phone got super hot. So hot I wouldn't put it in my pocket so I turned it off and it stayed hot for two more hours while it was powered off. It eventually wouldn't turn back on so I went back to apple the same day. They gave me a white box phone. The phone they gave me feels like much better quality that my launch 6s plus. Screen is better. Home button and all buttons feels nicer. I am pretty happy with it. It's also a TSMC. My old phone was a Samsung. My battery life is much better. Probably lasts a hour or two longer per day of usage time.

 

[LovingTeddy]

This is pretty much one big fallacy.

When Apple takes in a device that has problems the first thing they do is give the device an entirely new casing and a brand new battery. They then test ALL the components and any part that fails is replaced with a brand new part.

So, yeah, if the logicboard tests OK, it stays. That doesn't mean it's defective, it passed a QA check.

Once all that is done, the ENTIRE DAMN PHONE is run through the EXACT SAME quality checks that Apple does for NEW phones. If it fails there it's either scrapped and any useable parts harvested or it's fixed. And right back through testing it goes again.

Finally, not every white box replacement is a remanufactured phone (Apple's term, not refurb). Apple diverts some brand new phones directly off the assembly line for warranty replacement purposes.

The remanufactured phones are indistinguishable from new and given that they are more rigorously tested than new phones probably even better.

That is bull. How is a entire dam new phone when you have major components aren't new. Screen, logic board, cameras, speakers etc aren't new.

And how is refurbished better than new one. Apple should just sell refurbished one at higher price then, since it is entirely a new phone and it is better than new phone.
[doublepost=1472472745][/doublepost]Regarding with the thread. If OP loss touch function on iPhone 6, refurbished phone will probably have same issue again. It is about the touch IC on the logic board. If Apple does not change the logic board on the refurbished phone, the problem will happen again

 

[eyoungren]

That is bull. How is a entire dam new phone when you have major components aren't new. Screen, logic board, cameras, speakers etc aren't new.

And how is refurbished better than new one. Apple should just sell refurbished one at higher price then, since it is entirely a new phone and it is better than new phone.

I didn't say all of them were new. SOME are, because they have been redirected off the assembly line, but most are remanufactured.

As far as better, remanufactured phones receive far more quality assurance testing than new phones.

 

[adepew]

I went back to the Apple Store and they replaced it with another refurbished iPhone. This one seems to be working out better than the last.

On the issues of refurbished vs new I have seen little things that irk me with the refurbished iPhones. For instance, when I did a hard reset on the defective iPhone I would get weird green lines through the screen before it went black. On the newly working refurbished iPhone I get a solid blue screen before the screen goes black. (Seems to be the color of the background.) I never have seen this happen before on a new unit.

I know that new components can fail just as easily as used components, however, I'd rather take my chances with something new off the assembly line than something that has been previously used.
[doublepost=1472480413][/doublepost]

I have a feeling this will in the Exchange + Repair Extension before too long.

 

[BrightCanon]

I went back to the Apple Store and they replaced it with another refurbished iPhone. This one seems to be working out better than the last.

On the issues of refurbished vs new I have seen little things that irk me with the refurbished iPhones. For instance, when I did a hard reset on the defective iPhone I would get weird green lines through the screen before it went black. On the newly working refurbished iPhone I get a solid blue screen before the screen goes black. (Seems to be the color of the background.) I never have seen this happen before on a new unit.

I know that new components can fail just as easily as used components, however, I'd rather take my chances with something new off the assembly line than something that has been previously used.
[doublepost=1472480413][/doublepost]

I have a feeling this will in the Exchange + Repair Extension before too long.

Are you running iOS 10 beta? The restart thing happens on phones running beta software.

 

[adepew]

Are you running iOS 10 beta? The restart thing happens on phones running beta software.

I am running iOS 10 Public Beta 7. Never even occurred to me that this could be causing it. Thanks for the insight.