AppleCare Replacement arrived with scratches on the face

Discussion in 'Apple Watch' started by Warbrain, Mar 26, 2016.

  1. Warbrain macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #1
    I had a dead pixel or dust under the glass of my original Watch. Today, while wearing the replacement for the first time, I noticed that it already has scratches on the glass to the extent that my 9-month old SGS has. I know it's not the strongest glass but the expectation is that the replacements are as good as new. Should I go through the trouble of requesting a different replacement for my original Watch? I haven't done anything to create these scratches in the time I've been wearing it.
     
  2. melman101 macrumors 68030

    Joined:
    Sep 3, 2009
    #2
    I would say yes.
     
  3. JayLenochiniMac macrumors G5

    Joined:
    Nov 7, 2007
    Location:
    New Sanfrakota
    #3
    Did they actually replace it with a refurb or merely repaired it (removed the crystal to clean off the dust then reinstalled it)?
     
  4. Warbrain thread starter macrumors 603

    Warbrain

    Joined:
    Jun 28, 2004
    Location:
    Chicago, IL
    #4
    It was an express replacement.
    --- Post Merged, Mar 26, 2016 ---
    Good news is that Apple will be sending a new one to me.
     

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