AppleCare replacement - Ceramic series 3

[WolfSnap]

Curious if anyone has done an AC+ claim lately with the series 3 ceramic.. Did you end up with a replacement of the exact same series? Or, did they upgrade you to a new version?

 

[DrRadon]

Curious if anyone has done an AC+ claim lately with the series 3 ceramic.. Did you end up with a replacement of the exact same series? Or, did they upgrade you to a new version?

Apple dos not upgrade old stuff for you. Apple wants you to buy new stuff.

 

[wilberforce]

Most likely you will get a brand new (or refurb) Series 3 ceramic. Whenever Apple comes out with a new model, they keep the remaining stock (and returns) of the old model for exactly this purpose

 

[AndrewR23]

Apple dos not upgrade old stuff for you. Apple wants you to buy new stuff.

this isn't true. They gave me a series 3 Hermes last November when I sent my series 2 Hermes in for repair

they have given me a iPhone 5s after multiple replacements with the 5. lemme know if you want the proof lol

 

[russell_314]

this isn't true. They gave me a series 3 Hermes last November when I sent my series 2 Hermes in for repair

they have given me a iPhone 5s after multiple replacements with the 5. lemme know if you want the proof lol

Agreed but those are old devices and they were probably out of stock. I bet Apple has S3 AW in stock. If they did this too much people would catch on and use AC for free upgrades LOL

 

[44267547]

Curious if anyone has done an AC+ claim lately with the series 3 ceramic.. Did you end up with a replacement of the exact same series? Or, did they upgrade you to a new version?

It’s completely variable on two things, if Apple actually has enough stock of the S3 ceramic, then that’s what they give you likely in return,band/or if they don’t have enough of the S3 ceramic, it’s possible they could upgrade you to a newer model. But like I said, it’s completely variable on stock amounts. There is no sided answer answer here.

 

[waw74]

this isn't true. They gave me a series 3 Hermes last November when I sent my series 2 Hermes in for repair

they have given me a iPhone 5s after multiple replacements with the 5. lemme know if you want the proof lol

How many times did they replace the 5 with a 5 in your multiples? so even your success rate isn't 100%

it does happen, but is by no means frequent.
although the ceramic or Hermes watches are probably more likely to upgrade, since they are a premium item, and might get premium service.

people do win the lottery, doesn't mean you're going to win the next time you play.


Don't expect an upgrade, just expect a replacement, and you might get a happy surprise.
much better than expecting the upgrade and "only" getting a replacement, and being pissed about it.

 

[dvdvd]

If it helps provide a data point, I had to replace my S3 Ceramic two months ago due to a faulty crown and got back an S3 Ceramic - though it did take them a week to ship a replacement.