Applecare replacement for Macbook

[Jia1231]

minutes ago
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#1
Hi everyone
thanks for read the post.
I have a Macbook 12 purchase at 2018. and I upgrade the processer from m3 to i5, spend $2200+. and I send it to Apple Store because no reason shut down and it continues happening after change the logic board. they decided to replace me a 2020 Macbook air with i5 processor, the same storage that cost 1700
I think it's unfair to replace a cheaper modeal even the Air is new. the store think the Macbook air have similar performance and functional from the technology hardware,and Apple upgrade the new air, so the $1700 Macbook air equal to the $2200 Macbook. but the extra money I paying is the Macbook is lighter weight, smaller size. they didn't consider the price difference and the Product positioning（Macbook 12 is higher than air.)people have the air original,replace to air. and Macbook12 also replace for air.
is there any case similar with mine ?

 

[Jia1231]

please give me some advice, thanks so much?

 

[Mike Boreham]

I think you got a great deal. The Air is above 12” MacBook in product positioning.

Air not as small as 12” MacBook, but much higher spec, quad core, 2 x thunderbolt ports, fingerprint, new keyboard, two years newer.....

Also $2200 sounds far too much for an i5 12” MacBook?

 

[Jia1231]

I think you got a great deal. The Air is above 12” MacBook in product positioning.

Air not as small as 12” MacBook, but much higher spec, quad core, 2 x thunderbolt ports, fingerprint, new keyboard, two years newer.....

Also $2200 sounds far too much for an i5 12” MacBook?

i purchase it for cad dolls1929 before tax. and this price is the education price. the original price is higher.
I understand it maybe more faster than old one, but the price difference is to much.

 

[Jia1231]

for the Macbook air user replace for the air. Macbook is much expansive than air when I purchased.

 

[ght56]

I get what you are saying. Apple sent you a lower storage tier relative to your original purchase (they already upgraded the CPU to match your system as the base MacBook Air CPU is an i3.) The MacBook Air you are getting is a significant power upgrade compared to your MacBook (a vastly better CPU/GPU), but yes, it is less-expensive to buy outright...that's an outcome of Apple's change to pricing strategy, but not from a decrease in terms of performance. You can try to request they upgrade the SSD to 1TB size, but I don't think Apple has any obligation to do this as what they are offering would presumably constitute 'making you whole' unless AppleCare specifically states replacements will be of an equal dollar value (which I doubt it does.)

In my personal opinion, it's a very reasonable replacement as it is overall a much better and much more usable computer than what you had.

 

[Jia1231]

I get what you are saying. Apple sent you a lower storage tier relative to your original purchase (they already upgraded the CPU to match your system as the base MacBook Air CPU is an i3.) The MacBook Air you are getting is a significant power upgrade compared to your MacBook (a vastly better CPU/GPU), but yes, it is less-expensive to buy outright...that's an outcome of Apple's change to pricing strategy, but not from a decrease in terms of performance. You can try to request they upgrade the SSD to 1TB size, but I don't think Apple has any obligation to do this as what they are offering would presumably constitute 'making you whole' unless AppleCare specifically states replacements will be of an equal dollar value (which I doubt it does.)

In my personal opinion, it's a very reasonable replacement as it is overall a much better and much more usable computer than what you had.

the reason I choose Macbook 12, because it's light weight and smaller size, and it's expensive cuz it size. for pc laptops, its also more expensive for the ultrabook. it is reasonable if discuss in the technology space. they upgrade the technology, so I get faster Macbook. if there is any choose I will choose my Macbook but they don't want to repair my Macbook. only 2 choice. take the broken Macbook or the Macbook air.
most people I known, their replacement will be same model, if long version is no longer available, they will be replace a new version. it will be the upgrade base on same model.but Apple cancelled the Macbook series, so I think the Macbook shouldbe between air and pro cuz it price and product position.
apple selling the product higher price because it's smaller
but didn't consider the size change during the replacement

 

[Mike Boreham]

I get what you are saying. Apple sent you a lower storage tier relative to your original purchase (they already upgraded the CPU to match your system as the base MacBook Air CPU is an i3.) The MacBook Air you are getting is a significant power upgrade compared to your MacBook (a vastly better CPU/GPU), but yes, it is less-expensive to buy outright...that's an outcome of Apple's change to pricing strategy, but not from a decrease in terms of performance. You can try to request they upgrade the SSD to 1TB size, but I don't think Apple has any obligation to do this as what they are offering would presumably constitute 'making you whole' unless AppleCare specifically states replacements will be of an equal dollar value (which I doubt it does.)

In my personal opinion, it's a very reasonable replacement as it is overall a much better and much more usable computer than what you had.

ght56, Actually they upgraded him the same storage as his MacBook 12.

OP, I understand about the pricing now. So it boils down to two factors:

1. You are upset about the size difference between the Air and 12" MB,

2. You are upset that they gave you a replacement which is $500 cheaper than the original one.

I do understand being upset about the larger size, and if this factor is absolutely critical for you then you can go back to Apple and try and persuade them to repair your old one. I was going to suggest asking for a refurbished one which are as good as new, but there are none in the US, UK or Can Apple stores at present.

I suspect Apple, like most people replying to you in this thread, thought they were offering you a great deal, but if the super small size is more important to you than all the advantages of a two year newer, higher spec machine, and you tell them this, maybe they would repair your old one.

Personally I would not be upset about the price difference. Yes, the replacement costs less but it is not a lower quality machine using inferior materials. It is cheaper by policy not quality. While I really like the super small size of the 12" MacBook, I would still accept the 2020 Air and feel I had been treated very well by Apple.

But you are the one who has to be happy with the outcome, not me, and if you don't feel you have been treated well, go back to Apple and say, "thank you very much but I would prefer you repair my 2018 12" MacBook".

 

[ApfelKuchen]

They're replacing a 2-year-old computer with a brand new computer. That alone is worth something.

Something smaller and lighter than MacBook Air? IF Apple still made the 12" MacBook, then they would have given you one. They can't make a smaller, lighter MacBook Air just for you - it doesn't exist for now (we'll see what the first Apple Silicon laptop looks like in about another month). So they have to substitute something. If you want smaller, see if they'll give you a 12.9" iPad Pro and a Magic Keyboard instead. But, of course, the iPad doesn't run macOS, and it costs less than $2,200. If you want something more expensive, then you'd have to demand a MacBook Pro. You can't tell them that it's a problem that the MacBook Air is too big/heavy and then demand an even bigger/heavier MacBook Pro instead.

But one thing is certain. They don't have an obligation to give you something of the same price as the original Mac. If Apple currently sold the identical MacBook that you have but had reduced the price, then that's exactly what you would have gotten - the exact same MacBook, even if it did cost Apple less to replace it than what you paid. Apple's obligation is to replace your MacBook with something that matches the performance and features of your original MacBook. You have no say as to how much Apple spends to do that.

 

[ght56]

ght56, Actually they upgraded him the same storage as his MacBook 12.

OOps! You are right! I missed that the base was 256. They indeed did an exact product tier match!

 

[ght56]

the reason I choose Macbook 12, because it's light weight and smaller size, and it's expensive cuz it size. for pc laptops, its also more expensive for the ultrabook. it is reasonable if discuss in the technology space. they upgrade the technology, so I get faster Macbook. if there is any choose I will choose my Macbook but they don't want to repair my Macbook. only 2 choice. take the broken Macbook or the Macbook air.
most people I known, their replacement will be same model, if long version is no longer available, they will be replace a new version. it will be the upgrade base on same model.but Apple cancelled the Macbook series, so I think the Macbook shouldbe between air and pro cuz it price and product position.
apple selling the product higher price because it's smaller
but didn't consider the size change during the replacement

Take the Air. I have a MacBook and it the long-term viability of it is unclear. It has a bad keyboard (that eventually will fail), limited IO, only a single port, extremely limited processing power, and has been known to fail from excessive heat...and you have already experienced two failures with it. The Air is a brand new computer that is a tiny bit larger but improves upon the MacBook in every possible way and it is probably eligible for another 3 year AC+ warranty. As it was pointed out to me, you are getting the same tier of upgraded CPU and SSD that you ordered, and five years from now this Air will be usable whereas the MacBook will not be. This is a very reasonable offer from Apple. You can appeal it if you would like, but it is an offer that I would personally gladly accept.