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AppleCare Replacement Mac

iPad Retina

iPad Retina

macrumors 6502a
Original poster
Jan 6, 2013
762
66
Toronto
Hi. Since owning my MacBook Pro Mid 2015 I’ve somehow encountered 4 screen replacements. And in need of another screen replacement. The first two times were from the keyboard coming in contact with the screen and causing the coating to come off. And one time a knocking noise, then a squeaky hinge. But now. I have a knocking noise just like this video I shot back in June? Similar to this.



Kinda confused as the senior advisor said they’ll replace it with the equivalent one as to mine. They said the next best thing? But my MacBook Pro is discontinued they only have the Mid 2015 with the integrated graphics. So I’m kinda confused as to what I may get if the Apple store confirms that another screen replacement is due. I talked to customer relations and they said that they have my 2.5ghz in stock somewhere.... in the depot. So does anyone know that they go based off of the Apple Retail site models or there depot stock. Plus how about the accessories that I have for the Mid 2015 MacBooks pro? I have like three MagSafe 87W adapters
 
The knocking you hear is a design flaw within the display, present since 2015 and still present in today's models. Nothing to worry about.

They may replace the screen, but you have a high chance of having the same issue.

It's due to the light guide plate inside the screen being slightly less wide than the display itself. When you shake it, it literally slides left to right.

Every MacBook from 2015 onwards suffers the flaw, but manufacturing differences mean some displays suffer worse than others - my 2015 12" MacBook is better than my 2017 13" MacBook Pro. But I can still hear it.

If you lightly pinch the display with your fingers whilst tilting the MacBook, you'll notice the noise stops. You're holding the plate in place.

In short - it's not an issue. Stop shaking your MacBook!
 
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iPad Retina said:
Hi. Since owning my MacBook Pro Mid 2015 I’ve somehow encountered 4 screen replacements. And in need of another screen replacement. The first two times were from the keyboard coming in contact with the screen and causing the coating to come off. And one time a knocking noise, then a squeaky hinge. But now. I have a knocking noise just like this video I shot back in June? Similar to this.



Kinda confused as the senior advisor said they’ll replace it with the equivalent one as to mine. They said the next best thing? But my MacBook Pro is discontinued they only have the Mid 2015 with the integrated graphics. So I’m kinda confused as to what I may get if the Apple store confirms that another screen replacement is due. I talked to customer relations and they said that they have my 2.5ghz in stock somewhere.... in the depot. So does anyone know that they go based off of the Apple Retail site models or there depot stock. Plus how about the accessories that I have for the Mid 2015 MacBooks pro? I have like three MagSafe 87W adapters
Click to expand...

They will replace it with the equivalent 2017 model. It’s a good offer you get a machine 2 years newer.
 
iPad Retina said:
Ok. How about the dongles now. Should I ask them if they can include them?
Click to expand...

No harm in asking but who Knows what the response will be. You are getting a new machine for what is a non issue, ie it has no effect on the use of the computer and isn’t even noticeable unless you shake the computer so bite their hand off.

Usb c is not the massive issue people are making it out to be though.

Firstly in many many cases you just need to replace the cables no need for dongles and they are cheap a few dollars each on amazon. And pack of 4 usb c charging cables is under $10.

Secondly there some very good portable docks that can relplace all dongles

https://www.amazon.com/dp/B072268Q68/ref=sr_ob_1?ie=UTF8&qid=1508237329&sr=8-1-spons

If someone offering me a new MacBook Pro to replace one 2 years old for the price of a few cables i’d be ridiculously happy.
 
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Why would they replace the Mac? Makes absolutely no sense. If the display is defective, they'll replace it. The model is only two years old. They will still have parts for it - thousands of owners are still covered by AppleCare.
 
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andy9l said:
Why would they replace the Mac? Makes absolutely no sense. If the display is defective, they'll replace it. The model is only two years old. They will still have parts for it - thousands of owners are still covered by AppleCare.
Click to expand...
I've had 4 screen replacements on similar problems
 
OP wrote:
"Since owning my MacBook Pro Mid 2015 I’ve somehow encountered 4 screen replacements. And in need of another screen replacement. The first two times were from the keyboard coming in contact with the screen and causing the coating to come off."

VERY important questions:
Do you use a backpack to carry the MacBook around?
If so, how much pressure is being applied to the MacBook while in the backpack?

RE the sound:
Don't shake it, and it won't rattle.
It's as simple as that...
 
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andy9l said:
Why would they replace the Mac? Makes absolutely no sense. If the display is defective, they'll replace it. The model is only two years old. They will still have parts for it - thousands of owners are still covered by AppleCare.
Click to expand...
At a certain point Lemon Law comes into place. Usually after 4 failed attempts to fix something, it will be replaced. I had this with both my 2011 iMac and 2015 iMac. 4 failed attempts to fix the logic board on my 2011 iMac, so they gave me a 2015 iMac. Then I had 3 failed attempts on the display on the 2015 iMac, so they gave me a 2017 iMac. Had some bad luck with both the 2011 and 2015, but the 2017 is rock solid.
 
Mlrollin91 said:
At a certain point Lemon Law comes into place. Usually after 4 failed attempts to fix something, it will be replaced. I had this with both my 2011 iMac and 2015 iMac. 4 failed attempts to fix the logic board on my 2011 iMac, so they gave me a 2015 iMac. Then I had 3 failed attempts on the display on the 2015 iMac, so they gave me a 2017 iMac. Had some bad luck with both the 2011 and 2015, but the 2017 is rock solid.
Click to expand...
Exactly
 
Mlrollin91 said:
At a certain point Lemon Law comes into place. Usually after 4 failed attempts to fix something, it will be replaced. I had this with both my 2011 iMac and 2015 iMac. 4 failed attempts to fix the logic board on my 2011 iMac, so they gave me a 2015 iMac. Then I had 3 failed attempts on the display on the 2015 iMac, so they gave me a 2017 iMac. Had some bad luck with both the 2011 and 2015, but the 2017 is rock solid.
Click to expand...

Agreed.

The problem is, based on the information in the OP, there's nothing wrong with the MacBook. It rattles by design. It's an accepted design 'flaw'/drawback.

If actively shaking the light guide gets people a new MacBook, nearly every single MacBook owner (since 2015) is due a new one.

Anyone with the 2016 MBP keyboard issues should just vigorously shake their MacBook in the store and leave with 2017 model rather than go through keyboard replacements.

Let me know how it goes - if successful, I might go swap my 2017 model every week or two to avoid having to wipe the screen clean. And pick up the latest model too.

Best of luck!
 
andy9l said:
Agreed.

The problem is, based on the information in the OP, there's nothing wrong with the MacBook. It rattles by design. It's an accepted design 'flaw'/drawback.

If actively shaking the light guide gets people a new MacBook, nearly every single MacBook owner (since 2015) is due a new one.

Anyone with the 2016 MBP keyboard issues should just vigorously shake their MacBook in the store and leave with 2017 model rather than go through keyboard replacements.

Let me know how it goes - if successful, I might go swap my 2017 model every week or two to avoid having to wipe the screen clean. And pick up the latest model too.

Best of luck!
Click to expand...

If Apple has spent $2000 dollars replacing the display 4 times, they clearly think there is an issue. They won't just spending $500 plus on the panel plus label 4x for fun.
 
Mlrollin91 said:
If Apple has spent $2000 dollars replacing the display 4 times, they clearly think there is an issue. They won't just spending $500 plus on the panel plus label 4x for fun.
Click to expand...

Each time for a different issue. Coating coming off is categorically an issue. Hinge damage is categorically an issue. The light guide moving side to side when you shake your MacBook is not an issue.
 
andy9l said:
Each time for a different issue. Coating coming off is categorically an issue. Hinge damage is categorically an issue. The light guide moving side to side when you shake your MacBook is not an issue.
Click to expand...
Still shouldn’t happen. My previous display never made that noise. Spending almost $4000CAD on a computer, you expect it to work and not make any noises like that
 
iPad Retina said:
As I said, my previous 3 displays didn’t have this issue as well
Click to expand...

Good luck! It happens on all MacBook displays since 2015 to varying degrees. Hopefully your next one is a quieter one, though

Do let me know how it goes - I've got numerous friends and colleagues who would love to swap their 2015 or 2016 models for a 2017. Despite having zero issues. I've also personally got a perfectly working 12" MacBook from 2015 that I should swap for a 2017 model. Then I'll sell it for a profit.

FWIW, my 2017 TouchBar MBP display also 'rattles'. I can pop up a video later if you'd like.
 
OP never answered my question as to whether he totes the MacBook around in a backpack, or not.

Excessive pressure on the MacBook while -inside- the backpack may be the cause of the recurring display problems...
 
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Fishrrman said:
OP never answered my question as to whether he totes the MacBook around in a backpack, or not.

Excessive pressure on the MacBook while -inside- the backpack may be the cause of the recurring display problems...
Click to expand...
No. I do not use a backpack.
 
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