AppleCare Return Policy

Discussion in 'iPad' started by Robdmb, Jun 8, 2017.

  1. Robdmb macrumors regular

    Joined:
    Nov 5, 2008
    #1
    Question. If I buy an Ipad from BestBuy w/ AppleCare (all through bestbuy) and decide to return within 14 days, will be bestbuy refund both the iPad and AppleCare? Or will I have to get reimbursement for the AppleCare from Apple?
     
  2. rdavis41 macrumors regular

    rdavis41

    Joined:
    Jul 10, 2009
    #2
    So long as you are within your return period, yes as the AppleCare is attached to the serial number of the unit. After that if you cancel the AppleCare it is refunded on a prorated basis.
     
  3. Heat_Fan89 macrumors regular

    Joined:
    Feb 23, 2016
    #3
    Doesn't Apple give you an extended grace period to signup for AppleCare? Best Buy is an authorized reseller, it shouldn't be a problem adding Apple Care directly from Apple after the sale.
     
  4. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #4
    You have 1 year to buy AppleCare plus on iPhones and iPads from date of purchase
     
  5. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #5
    Just iPhone.
     
  6. coolbreeze macrumors 68000

    coolbreeze

    Joined:
    Jan 20, 2003
    Location:
    UT
    #6
    And the standard is still 60 days on an iPhone/iPad. You can complain and cause a scene and someone will have to approve a post 60-day request. It's not like anyone can walk in with a perfectly working iPhone on day 364 and waltz out with AppleCare+ with zero questions or hassle.
     
  7. Spink10 Suspended

    Spink10

    Joined:
    Nov 3, 2011
    Location:
    Oklahoma
    #7
    They changed it recently. Can add AppleCare Plus to iPhone any time up to one year. Obviously has to be inspected.
     
  8. coolbreeze, Jun 8, 2017
    Last edited: Jun 8, 2017

    coolbreeze macrumors 68000

    coolbreeze

    Joined:
    Jan 20, 2003
    Location:
    UT
    #8
    Hmm, not entirely true.

    We all remember this post:

    https://www.macrumors.com/2017/03/17/applecare-plus-iphone-one-year-to-purchase/

    Cool. It reads pretty cut and dry, but there was never a follow up post. The policy *can* be extended past day 60, but it requires some up the chain decisions. The current, April 2017 policy says 60.

    https://support.apple.com/en-us/HT202702

    So it's a bit misleading to just say "nah, you have a year!" when you really have 60 days. There is no guarantee you have a year as they are handled on a case by case basis. If it's pristine, you have the original sales receipt, and are a nice person, they may very well let you buy AC+ after 60 days. If you just walk in with a perfectly working phone on day 263, they don't have to help you and will likely point to their written policy I posted above.
     
  9. johnparjr macrumors 6502a

    johnparjr

    Joined:
    May 10, 2005
    Location:
    Earth
    #9
    You can add AppleCare + to an iPhone and iPad for up to one year from the date of purchase this changed a few months ago.
     
  10. trsblader macrumors 6502

    Joined:
    May 20, 2011
    #10
    According to https://www.apple.com/support/products/ipad.html and https://support.apple.com/en-us/HT202702, iPad is only 60 days.
    "Important notes
    Purchase AppleCare+ with your new iPad. Or buy it within 60 days of your iPad purchase:"

    That also says 60 days for iPhones which someone else here mentioned is 1 year, so if going to push the 60 day limit it may be wise to contact Apple directly for clarification. I too thought you got a 1 year period to buy it with just about every device or computer, but maybe they changed that or maybe they just never updated their documentation.
     
  11. coolbreeze macrumors 68000

    coolbreeze

    Joined:
    Jan 20, 2003
    Location:
    UT
    #11
    iOS devices have always been 60 days...and they still are. Computers are 1-yr from purchase, although the new Applecare+ for computers is 60 day as well.

    Fact is, you *may* be able to get Applecare+ added after 60 days and before 1-yr on an iOS device, but it's not a standing offer to all. It would be up to the individual store and manager decision (i.e. escalations).

    Anyone just saying it's available to all within a year is spreading misinformation. Don't believe me? Walk into a store and try.
     
  12. jbachandouris macrumors 601

    jbachandouris

    Joined:
    Aug 18, 2009
    Location:
    Upstate NY
    #12
    I know from the Apple rep at Best Buy that AppleCare Plus can be added within 60 days to an iPad purchased from them. This information is about 2 months old and confirmed with store staff.
     

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