Applecare say no

Discussion in 'MacBook Pro' started by macangie, Aug 24, 2016.

  1. macangie macrumors newbie

    Joined:
    Aug 24, 2016
    #1
    i have just been told by apple that my macbook pro wont be fixed due to smoking round it, apparently smoke is classed as liquid damage and therefore my applecare is void?
     
  2. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #2
    Having worked on computers used by smokers, I can say that smoke can and does damage computers. If I were you I might push harder to get that repair (escalate it), but they have been voiding warranties for "smoked" computers since 2009.
     
  3. macangie thread starter macrumors newbie

    Joined:
    Aug 24, 2016
    #3
    i did push it, eventually they agreed to let me get a second opinion, didnt help as second place backed up the first, smoke is liquid damage, the first place was an apple store, took less than 5 minutes for them to say oh we are not touching that, nicotine is a biohazard and wont let staff anywhere near it, second place, apple authorised at least looked at it but then said needs new logic board, wait for permission from apple to say go ahead but they came back and said the same, no go due to liquid damage. Don't know if there is anything more i can do
     
  4. daflake macrumors 6502a

    Joined:
    Apr 8, 2008
    #4
    Sadly it doesn't sound like there is anything more to do. I quit smoking cigarettes years ago and while I tend to smoke a cigar from time to time, I do it outside. Looks like you are stuck with a dead computer... I would recommend that you stop smoking around your devices if you want support though, many places are starting to come down on smokers like that.
     
  5. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #5
    Have you ever seen the inside of a computer that has been in a smokers house? Do a google search and you'll understand why they won't work on the computer.

    The last AASP that I worked at wouldn't work on them either and classified them as a biohazard.
     
  6. jerryk macrumors 68040

    Joined:
    Nov 3, 2011
    Location:
    SF Bay Area
    #6
    Worse look at an airplane. In the bad old days when people smoked on planes there many more pressurization problems. The reason, tobacco smoke goo jamming up the pressure regulation system. It was like molasses and had to be removed regularly from the outflow valves. Nasty stuff.
     
  7. Schranke macrumors 6502a

    Schranke

    Joined:
    Apr 3, 2010
    Location:
    Copenhagen, Denmark
    #7
    Googled it...
    I understand why they classify it as a biohazard
     
  8. JTToft macrumors 68040

    Joined:
    Apr 27, 2010
    Location:
    Aarhus, Denmark
    #8
    I'm with the others. Don't smoke near your computer if you expect others to put their nose and fingers in it.

    It is a biohazard.
     
  9. TechZeke macrumors 68020

    TechZeke

    Joined:
    Jul 29, 2012
    Location:
    Rialto, CA
    #9
    Damn, I should've taken everyone's word for it.

    I don't even want to think about the poor computers in my grandmother's house.
     
  10. macangie thread starter macrumors newbie

    Joined:
    Aug 24, 2016
    #10
    i only smoked for a limited time near the lappy, then smoked outside, saw the inside of the machine and it was basically a few marks inside the casing, i can imagine if a very heavy smoker then maybe yes a layer of goo, but in this case that doesnt apply
     
  11. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #11
    Damn near every time I contacted the owner of a computer with this kind of damage they would say the same thing. "I only smoked near it a few times!"
     
  12. gngan macrumors 68000

    gngan

    Joined:
    Jan 1, 2009
    Location:
    MacWorld
    #12
    I smoke too but never indoor or anywhere near my computer. It sucks that Apple doesn't fix it but you got to understand that Apple is protecting its employees. Regardless how many you smoked near the machine, as long as they see it then it will be considered as liquid damage/biohazard.

    We choose to smoke and take the consequences.
     
  13. macangie thread starter macrumors newbie

    Joined:
    Aug 24, 2016
    #13
    the problem isnt that they wont touch it as the second place didnt have a problem with that, its that they said the smoke is a liquid and therefore not covered
     
  14. MacInTO macrumors 65816

    MacInTO

    Joined:
    Apr 25, 2005
    Location:
    Canada, eh!
    #14
    It's the tar in the smoke that is the problem.
     
  15. gngan macrumors 68000

    gngan

    Joined:
    Jan 1, 2009
    Location:
    MacWorld
    #15
    You said that the second place is an Apple authorized repairer. Although they should have the same standard, it is likely they want business so they 'touched' the computer. I am unsure what is considered liquid damage because it is known that humid places will trigger the sensor. Maybe the smoke also triggered the sensors so they are saying it's a liquid damage?

    I remember seeing threads here saying that Apple refuses to repair his MBP because he's been smoking and there is clear indication inside.
     
  16. maflynn Moderator

    maflynn

    Staff Member

    Joined:
    May 3, 2009
    Location:
    Boston
    #16
    Imagine what its doing to your lungs, if its doing that to a computer???

    I never heard of a warranty being voided from smoking, but I can understand it. Smoking does build up on computer internals.
     
  17. Strider64 macrumors 6502a

    Strider64

    Joined:
    Dec 1, 2015
    Location:
    Suburb of Detroit
    #17
    A long time ago I was looking at an Amiga computer that I wanted to buy from this guy and he even let me take it home for a test run. I got the computer home and took a real good look at the computer, it looked yellow. I could had sworn the model of the Amiga was white, so I just ran my finger over the case of the computer. The area where I wiped turned white, the guy must had been a serious chain smoker. Needless to say I said thanks, but no thanks even though it was a good price. I could just imagine what the inside of the computer looked like. :eek:
     
  18. JackieInCo Suspended

    Joined:
    Jul 18, 2013
    Location:
    Colorado
    #18
    This is exactly why it's considered liquid damage. Tar build up is a nasty thing.
     
  19. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
    #19
    I'd refuse to service it too, but mainly because I'm allergic to nicotine. The other aspects would be contributing factors as well.
     
  20. macangie thread starter macrumors newbie

    Joined:
    Aug 24, 2016
    #20
    this was my first ever mac, now i need to buy a new one but dont have much confidence that i could get and use applecare again P.S no i wont smoke near it
     
  21. T5BRICK macrumors G3

    T5BRICK

    Joined:
    Aug 3, 2006
    Location:
    Oregon
    #21
    If you still have Applecare coverage, you can contact Apple and request a partial refund.
     
  22. duervo macrumors 68020

    duervo

    Joined:
    Feb 5, 2011
    #22
    AppleCare is a crapshoot in most cases anyway, as are all extended warranties. Peace of mind carries more weight with AppleCare because Apple has a history of going the extra mile for a lot of people when there are problems (but YMMV for that, as you've just found out.)

    So, for you, given the significant hit to peace of mind you've just taken as a result of your experience, I probably wouldn't bother with AppleCare in the future. If protection is that important to you, there are better options out there that will cover you for accidental damage (AppleCare does not), but you'd have to look around a bit and find one that's available where you live.
     
  23. Closingracer macrumors 68040

    Joined:
    Jul 13, 2010
    #23

    Square trade.
    --- Post Merged, Aug 26, 2016 ---

    If you're not tied down to MacOS than i would suggest a Dell XPS? or the HP spectre?
     

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