AppleCare Service Question

Discussion in 'iPhone Tips, Help and Troubleshooting' started by tmrodden, Aug 27, 2013.

  1. tmrodden macrumors newbie

    Aug 27, 2013
    I am buying a used iPhone 4S that is still under AppleCare warrenty until December. It has a broken front screen and a finicky power button. Will Apple still repair the iPhone for free or not? Thanks!
  2. Tyler23 macrumors 603


    Dec 2, 2010
    Atlanta, GA
    They will not repair the screen, it's most likely from a drop. Because of that, they may not even repair the lower button as they may assume the damage was a result of the drop.
  3. eyoungren macrumors Core


    Aug 31, 2011
    ten-zero-eleven-zero-zero by zero-two
    Have the seller fix it under Applecare and then sell it to you. If he can't get it fixed (Applecare versus Applecare+) then you won't be able to either. Why buy a broken phone you can't fix or that will cost you money to fix when the seller can get it fixed before he sells it?
  4. tmrodden thread starter macrumors newbie

    Aug 27, 2013
    Thanks for the replies. The phone has already shipped, but I'm saved of waiting to see if they'd accept it.
  5. Neebee macrumors 6502a

    Damaged case

    Speaking of damaged devices. Would Apple replace a device (for an unreleated defect) if you have a damaged case, say, from a drop but the glass is fine?
  6. Applejuiced macrumors Westmere


    Apr 16, 2008
    At the iPhone hacks section.
    They most likely will claim it was caused by the impact and physical damage and refuse to service it for free. They will send it back.
  7. Neebee macrumors 6502a

    I think they'd have to prove cause and effect. If that was the case (just thinking), pretty much everyone has a ding or dent on their device. They could use the same argument on them. We and Apple genius know very well that their cases are very easily dented or scuffed.

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