All iPads Applecare support sucks! Why buy it??

Discussion in 'iPad' started by JoeRito, Jul 5, 2017.

  1. JoeRito
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    JoeRito

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    #1
    Recently Apple support for my iPad expired. Within 3 months my screen cracked. One option given from the support supervisor: buy a new iPad at a modestly reduced price. No repair could be offered! No other options.

    In contrast, my Fitbit watch has a rubber watch band that started to peal right at the edge of the one year warranty. Their response? Took my word for it, said to keep the old watch and sent me a brand new one for no cost, free! They agreed the band was defective, sight unseen! Great experience.

    What gives Apple? Why should I buy Applecare?
     
  2. MrEcted
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    #2
    So you expect them to just give out free iPads to whoever damages their iPad after the warranty period expired?
     
  3. spiderman0616
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    spiderman0616

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    #3
    Because Apple Care extends the warranty past one year and covers more things--such as a certain amount of accidental drops. Technically, the standard 1 year coverage on the device doesn't cover cracked screens, which are usually caused by drops or impact of some kind. So even if your "free" year hadn't expired, they still might have chosen not to just replace your cracked screen without at least seeing it first to figure out what happened.
     
  4. red41
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    #4
    Your screen cracked? You make it sound like it cracked under normal use. That doesn't happen. That's like saying "Ford's warranty sucks! I crashed my car and they wouldn't fix it or give me a new car!".
     
  5. iMi
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    iMi

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    #5
    I have, on multiple occasions, experienced excellent AppleCare support.

    You, in fact, just offered another example of how well Apple handles customer concerns. They offered you a modest discount on a new iPad after you broke the one you had. That's pretty amazing. They are under no obligation to help you. I realize having the screen break on your iPad sucks. It's upsetting - no doubt. I feel for you, but I would not fault Apple.
     
  6. seadragon
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  7. ABC5S
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    ABC5S

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    #7
    Absolutely no sympathy from us. Either buy a new one or go somewhere else and see what kind of warranty you get from them after your warranty expires.
     
  8. iMi
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    iMi

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    #8
    I wanted to add one more thing. If you paid with a credit card, check to see if they offer extended warranty. You may be able to get the replacement reimbursed by your credit card company. It's worth checking into it.
     
  9. off_piste
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    #9
    Still trying to figure out what this has to do with AppleCare since OP said there was no AppleCare.
     
  10. gobikerider
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    gobikerider

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    Well considering the Fitbit had the defect it was replaced it was a known issue, meanwhile cracking a iPad screen isn't a defect its negligence. Your warranty also expired what do you honestly expect but comparing that to the Fitbit which from your had a defect isnt even a proper comparison. Accidental Damage is a lot different from a defect.
     
  11. JoeRito
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    JoeRito

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    #11
    At least offer a repair, which i'd pay for,especially considering an extended warranty was purchased and never used.
     
  12. gobikerider
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    gobikerider

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    #12
    They should offer a repair its on their website but probaly cost almost as much as the new iPad anyway since its not under Apple care.
     
  13. canuckRus
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    canuckRus

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    #13
    Perhaps watch band peeling is a known or common problem as opposed to cracked screens?
     
  14. mwhals
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    mwhals

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    #14
    My radio module went our on my Ford truck one month after the bumper to bumper warranty expired. I paid to have it replaced even though it was obviously defective. You should do the same with your iPad even though It was likely your fault. Things happen.
     
  15. Relentless Power
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    Relentless Power

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    #15
    A Watch band peeling could be considered an actual defect with the product, which Apple
    Will rectify. As opposed to an iPad with a cracked display, is typically user error of handling.
     
  16. pullfocus
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    pullfocus

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  17. masotime
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    masotime

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    #17
    You're being really vague about the circumstances.
    1. What model iPad did you buy?
    2. When did you buy it?
    3. Did you actually buy AppleCare+ for it?
    4. How exactly did the screen get cracked?
     
  18. spiderman0616
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    spiderman0616

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    #18
    I would say more on this thread, but I'm busy fending off criticism for even using an iPad in the first place.
     
  19. SDColorado
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    SDColorado

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    #19
    Best post in the thread so far :)
     
  20. gobikerider
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    gobikerider

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    #20
    Tf who???? ill back you up
     
  21. StarShot
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    StarShot

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    #21
    This guy must be from "Entitled Land". Wonder if he's just trolling? Truly an amazing rant...
     
  22. tdhurst
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    tdhurst

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    #22
    It likely costs as much to repair a cracked screen as it does to have you buy a new one at a discount, considering available parts, labor, and shipping costs.
     
  23. johnparjr
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    johnparjr

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    #23
    Apple doesn’t repair iPads they take a broken one and replace it with another one of the same make and model at a discounted price
     
  24. SDColorado
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    SDColorado

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    #24
    Not to mention the Fitbits, such as the Fitbit Flex which sold for $99.95, costs under $18 to manufacture. Telling a customer to keep it and shipping a new one really isn't that much of an expense by Fitbit :)

    Ipad 9.7" Teardown was like $375 in 2012, at least. I believe current out of warranty replacement is $379? So they are basically doing out of warranty replacement for what it costs them to manufacture it.
     
  25. pika2000
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    #25
    Wait, your warranty has expired and you had to pay for repairs, so one shouldn't buy Applecare?
    Huh?

    Sell your iPad, get another fitbit. Make yourself happy. :shrug:
     

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