All iPads Applecare support sucks! Why buy it??

Discussion in 'iPad' started by JoeRito, Jul 5, 2017.

  1. JoeRito macrumors 6502a

    JoeRito

    Joined:
    Apr 12, 2012
    Location:
    New England, USA
    #1
    Recently Apple support for my iPad expired. Within 3 months my screen cracked. One option given from the support supervisor: buy a new iPad at a modestly reduced price. No repair could be offered! No other options.

    In contrast, my Fitbit watch has a rubber watch band that started to peal right at the edge of the one year warranty. Their response? Took my word for it, said to keep the old watch and sent me a brand new one for no cost, free! They agreed the band was defective, sight unseen! Great experience.

    What gives Apple? Why should I buy Applecare?
     
  2. MrEcted macrumors member

    Joined:
    Apr 21, 2011
    #2
    So you expect them to just give out free iPads to whoever damages their iPad after the warranty period expired?
     
  3. spiderman0616 macrumors 68030

    spiderman0616

    Joined:
    Aug 1, 2010
    #3
    Because Apple Care extends the warranty past one year and covers more things--such as a certain amount of accidental drops. Technically, the standard 1 year coverage on the device doesn't cover cracked screens, which are usually caused by drops or impact of some kind. So even if your "free" year hadn't expired, they still might have chosen not to just replace your cracked screen without at least seeing it first to figure out what happened.
     
  4. red41 macrumors regular

    Joined:
    Aug 11, 2006
    #4
    Your screen cracked? You make it sound like it cracked under normal use. That doesn't happen. That's like saying "Ford's warranty sucks! I crashed my car and they wouldn't fix it or give me a new car!".
     
  5. iMi macrumors 6502a

    iMi

    Joined:
    Sep 13, 2014
    #5
    I have, on multiple occasions, experienced excellent AppleCare support.

    You, in fact, just offered another example of how well Apple handles customer concerns. They offered you a modest discount on a new iPad after you broke the one you had. That's pretty amazing. They are under no obligation to help you. I realize having the screen break on your iPad sucks. It's upsetting - no doubt. I feel for you, but I would not fault Apple.
     
  6. seadragon Contributor

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    Location:
    Toronto, Canada
  7. ABC5S Suspended

    ABC5S

    Joined:
    Sep 10, 2013
    Location:
    Florida
    #7
    Absolutely no sympathy from us. Either buy a new one or go somewhere else and see what kind of warranty you get from them after your warranty expires.
     
  8. iMi macrumors 6502a

    iMi

    Joined:
    Sep 13, 2014
    #8
    I wanted to add one more thing. If you paid with a credit card, check to see if they offer extended warranty. You may be able to get the replacement reimbursed by your credit card company. It's worth checking into it.
     
  9. off_piste macrumors 6502a

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    Oct 25, 2015
    #9
    Still trying to figure out what this has to do with AppleCare since OP said there was no AppleCare.
     
  10. gobikerider macrumors 68000

    gobikerider

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    Apr 15, 2016
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    United States
    #10
    Well considering the Fitbit had the defect it was replaced it was a known issue, meanwhile cracking a iPad screen isn't a defect its negligence. Your warranty also expired what do you honestly expect but comparing that to the Fitbit which from your had a defect isnt even a proper comparison. Accidental Damage is a lot different from a defect.
     
  11. JoeRito thread starter macrumors 6502a

    JoeRito

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    Location:
    New England, USA
    #11
    At least offer a repair, which i'd pay for,especially considering an extended warranty was purchased and never used.
     
  12. gobikerider macrumors 68000

    gobikerider

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    #12
    They should offer a repair its on their website but probaly cost almost as much as the new iPad anyway since its not under Apple care.
     
  13. canuckRus macrumors 6502

    canuckRus

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    May 18, 2014
    #13
    Perhaps watch band peeling is a known or common problem as opposed to cracked screens?
     
  14. mwhals macrumors 6502

    Joined:
    Sep 16, 2012
    #14
    My radio module went our on my Ford truck one month after the bumper to bumper warranty expired. I paid to have it replaced even though it was obviously defective. You should do the same with your iPad even though It was likely your fault. Things happen.
     
  15. Relentless Power macrumors P6

    Relentless Power

    Joined:
    Jul 12, 2016
    #15
    A Watch band peeling could be considered an actual defect with the product, which Apple
    Will rectify. As opposed to an iPad with a cracked display, is typically user error of handling.
     
  16. pullfocus macrumors 65816

    pullfocus

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    Location:
    LA, CA
  17. masotime macrumors 68000

    masotime

    Joined:
    Jun 24, 2012
    Location:
    San Jose, CA
    #17
    You're being really vague about the circumstances.
    1. What model iPad did you buy?
    2. When did you buy it?
    3. Did you actually buy AppleCare+ for it?
    4. How exactly did the screen get cracked?
     
  18. spiderman0616 macrumors 68030

    spiderman0616

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    Aug 1, 2010
    #18
    I would say more on this thread, but I'm busy fending off criticism for even using an iPad in the first place.
     
  19. SDColorado macrumors 65816

    SDColorado

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    Highlands Ranch, CO
    #19
    Best post in the thread so far :)
     
  20. gobikerider macrumors 68000

    gobikerider

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    Apr 15, 2016
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    #20
    Tf who???? ill back you up
     
  21. StarShot macrumors 6502

    StarShot

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    Mar 31, 2014
    #21
    This guy must be from "Entitled Land". Wonder if he's just trolling? Truly an amazing rant...
     
  22. tdhurst macrumors 68040

    tdhurst

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    Dec 27, 2003
    Location:
    Phoenix, AZ
    #22
    It likely costs as much to repair a cracked screen as it does to have you buy a new one at a discount, considering available parts, labor, and shipping costs.
     
  23. johnparjr macrumors 6502a

    johnparjr

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    May 10, 2005
    Location:
    Earth
    #23
    Apple doesn’t repair iPads they take a broken one and replace it with another one of the same make and model at a discounted price
     
  24. SDColorado macrumors 65816

    SDColorado

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    #24
    Not to mention the Fitbits, such as the Fitbit Flex which sold for $99.95, costs under $18 to manufacture. Telling a customer to keep it and shipping a new one really isn't that much of an expense by Fitbit :)

    Ipad 9.7" Teardown was like $375 in 2012, at least. I believe current out of warranty replacement is $379? So they are basically doing out of warranty replacement for what it costs them to manufacture it.
     
  25. pika2000 macrumors 68030

    Joined:
    Jun 22, 2007
    #25
    Wait, your warranty has expired and you had to pay for repairs, so one shouldn't buy Applecare?
    Huh?

    Sell your iPad, get another fitbit. Make yourself happy. :shrug:
     

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