I dont think shareholders are going to like this. Apple is renowned for its customer service. And it takes a huge cut less than a week after the death of the iconic CEO? Not a good idea. At all.
I love how a huge cut to good customer service means that they no longer will replace your phone when you did something to break it.
Please tell me how it is their responsibility to make up for your own mistakes? What they were doing was above and beyond but that doesn't mean they aren't offering good customer service when they decide that too many people abuse their hospitality and they need to offer some other way.
Personally, if you are going to get applecare anyways, the extra 30 dollars is worth the piece of mind plus the 50 if and only if you drop it is a good deal.
If you weren't going to get applecare, then why do you care? This is no different for you than before. Except now you can't abuse your phone and hope that maybe apple will be super nice. And they shouldn't be *expected* to do that for you in the first place! To bitch that all the sudden they have horrible customer service is ridiculous and shows you have a lot of entitlement issues.
Personally, I'm not one who usually buys Applecare. But this would make me more likely to purchase it (but I don't expect that they are going to give me a free replacement if I drop my phone or spill water all over it. If they did I'd consider that very generous of them and very lucky for me).