So people bitching about this being bad customer service...
So not replacing your item that *you* broke is bad customer service? I think then being nice and sometimes waiving the replacement fee for something I did was above and beyond but it's not something I would *expect* out of them.
You guys are spoiled and the reason I hate the guy who said, "The customer is always right." Cause I'm sorry, the customer is not always right or reasonable and companies who cater to you guys have made you guys think that it is to be *expected* and not just them being really nice. And you guys are being spoiled brats if you expect that Apple should replace the item you broke or else you are going elsewhere.
Things break without abuse. I had an iPhone 4 with an unresponsive home button that was replaced on the spot 6 months out of warranty. A phone should not break that quick but its not a problem as it was replaced with minimal hassle.
If I buy a laptop worth what a lot of people earn in a month, I want it to last more than a year. Get it?