Something odd happened today. I'd reported a pair of (analogue) EarPods as faulty, two days ago, and called back to see the progress of my repair ID. The gentleman said he'd agree to send me a replacement pair... all very nice, thanks Apple etc, I'm grateful... but wait for the weirdness... ... I log into my Apple Support Profile, and find about SEVEN repair ID notifications ALL DATED 18-2-18 detailing items such as: "Apple Magic Mouse (2010) - fault: not tracking properly" replacement ordered. "Apple EarPods (lightning) Japanese" replacement ordered. "Apple AirPods - missing charging case" replacement ordered. "Apple USB to lightning cable (2M)" replacement ordered. There's a couple more too, what WHAT ON EARTH are they doing?? I had a similar experience a couple of years ago where an AppleCare bloke sent me a BOX FULL of EarPods, chargers and lightning cables. I called him at the time to ask if he knew about it and he said "yes, I wanted to do something nice for you" Again - the only thing I'd reported as faulty was a pair of WIRED EarPods with remote and mic, 3.5mm analogue jack, NOTHING ELSE. I don't currently own ANY other Apple products, nada. Is this something anyone else has experienced? Have I been the subject of a very benevolent Apple employee, or a rogue bug in the logistics department? I'm baffled... it looks as if all this stuff is in the process of being picked and shipped... but WHY? Some even have UPS tracking # already assigned (won't track yet, UPS says "unrecognizable" - this is normal on a Sunday night.) Weirddddddd... if you could shed some light I'd appreciate that, thanks.