Applecare weirdness

[oyabroch!]

Something odd happened today. I'd reported a pair of (analogue) EarPods as faulty, two days ago, and called back to see the progress of my repair ID. The gentleman said he'd agree to send me a replacement pair... all very nice, thanks Apple etc, I'm grateful... but wait for the weirdness...

...

I log into my Apple Support Profile, and find about SEVEN repair ID notifications ALL DATED 18-2-18 detailing items such as:

"Apple Magic Mouse (2010) - fault: not tracking properly" replacement ordered.

"Apple EarPods (lightning) Japanese" replacement ordered.

"Apple AirPods - missing charging case" replacement ordered.

"Apple USB to lightning cable (2M)" replacement ordered.


There's a couple more too, what WHAT ON EARTH are they doing??

I had a similar experience a couple of years ago where an AppleCare bloke sent me a BOX FULL of EarPods, chargers and lightning cables. I called him at the time to ask if he knew about it and he said "yes, I wanted to do something nice for you"

Again - the only thing I'd reported as faulty was a pair of WIRED EarPods with remote and mic, 3.5mm analogue jack, NOTHING ELSE. I don't currently own ANY other Apple products, nada.

Is this something anyone else has experienced? Have I been the subject of a very benevolent Apple employee, or a rogue bug in the logistics department? I'm baffled... it looks as if all this stuff is in the process of being picked and shipped... but WHY? Some even have UPS tracking # already assigned (won't track yet, UPS says "unrecognizable" - this is normal on a Sunday night.)

Weirddddddd... if you could shed some light I'd appreciate that, thanks.

 

[smallcoffee]

You should call their customer service line and report it - it's either an error or fraud.

 

[oyabroch!]

You should call their customer service line and report it - it's either an error or fraud.

"Fraud"? Unlikely... why would someone ELSE "just so happen" to be logged into my account ON THE SAME DAY THEY AGREED TO SHIP MY EARPODS REPLACEMENT? Not only that, why would fictional said person be shipping unrelated items TO MY address?

I've no credit card on file, no CC was taken as security or earmarked... so that's out of the question.

Yes I'll call them, indeed, I had considered that as a rather obvious step, and yes - of course I'm not silly and have considered (again) that it could be a mistake... I'm asking if anyone ELSE has had this happen, with a rational explanation attached to it?

 

[smallcoffee]

"Fraud"? Unlikely... why would someone ELSE "just so happen" to be logged into my account ON THE SAME DAY THEY AGREED TO SHIP MY EARPODS REPLACEMENT? Not only that, why would fictional said person be shipping unrelated items TO MY address?

I've no credit card on file, no CC was taken as security or earmarked... so that's out of the question.

Yes I'll call them, indeed, I had considered that as a rather obvious step, and yes - of course I'm not silly and have considered (again) that it could be a mistake... I'm asking if anyone ELSE has had this happen, with a rational explanation attached to it?

I gave you the rational explanation. Calm down.

 

[oyabroch!]

I gave you the rational explanation. Calm down.

I'm calm, I used caps for emphasis due to being lazy. Sorry. Have checked and Apple advisor was none the wiser.

 

[Scepticalscribe]

I'm calm, I used caps for emphasis due to being lazy. Sorry. Have checked and Apple advisor was none the wiser.

Caps for emphasis - especially several of them in sequence - look like a bout of screaming rage or a comic trying to persuade the audience that this is the punch line in case they missed it. Not something that makes me want to read the post or offer advice to the poster.

I gave you the rational explanation. Calm down.

Exactly.

 

[0388631]

Rudeness aside, I think I can answer this.

Sometimes when you do a warranty claim on a product, they may send the exact same product if it's in stock or produced in significant numbers. Otherwise, they'll send a newer version. I've had this happen with Logitech products both in and out of the warranty period (though this applies more to American consumers). Sometimes I've gotten the same product and sometimes gotten the newer version or something from their latest and greatest. Though I've had an account with them for a very long time and have my purchase history in the account along with receipts from third party stores. I did a warranty claim this past summer on a product that began to behave erratically. They cross shipped the devices and included some other products, obviously of a lesser value, but the gifts were much appreciated.

Even hardware companies like Dell or HP will do this when it comes to their professional line of products outside of the workstations.

 

[oyabroch!]

AppleCare said "It was a database error, you were at the bottom of the database"

I thought people would like to know, in case this happens to you. All manner of tracking numbers, international destinations etc flying around, Japanese courier's tracking links etc... replacement acc's totally unrelated to my faulty EarPods - utter weirdness of the like which can only be caused by machines.