AppleCare will not help can anyone?

[robthailand1]

Hi everyone
I have never posted here before but have always come here for information.
So i live in Chiang mai Thailand bought a Mac Air 13inch in September 2015 its an early 2015 model. I also bought AppleCare with it. Bought it thru apple.com/thailand

I have had 2 logic boards and a battery replaced on this machine within the 1st year.
My Display has gone blobby on the bottom left hand corner see pic

Called apple and they had me reset Nvram and also set it in safe mode to see if it was still there it was

Ok go to service center which their are 2 of in Chiang Mai both said call apple to replace we don't deal with screens they said it was due to heat and humidity and they would replace for 800 us dollars i said i have AppleCare they said we don't care.

Called Apple last night the USA number
We took 45 minutes discussing this matter the only conclusions
1 send it to a friend in USA where there is a apple store for them to look at or fix at my expense fedex plus insurance not cheap
2 option two was for myself to fly to singapore or Hong kong at my expense and go to the apple store there.

Anyone have any ideas on how i can get apple to replace the display or something
thanks

 

[Shirasaki]

AppleCare is standard 1 year limited warranty. AppleCare+ provides extended service coverage including two accidental incidents protection, such as screen crack. I guess what you have bought is only AppleCare.

It seems that Thailand service center has no ability to repair your screen or replace it.

 

[robthailand1]

i don't know i paid 249 dollars for AppleCare there was no choice i saw for AppleCare plus i didn't know about it

 

[keysofanxiety]

AppleCare is standard 1 year limited warranty. AppleCare+ provides extended service coverage including two accidental incidents protection, such as screen crack. I guess what you have bought is only AppleCare.

There's no AppleCare + option for Macs unfortunately, so the best warranty you'll get doesn't cover accidental damage.

There are an awful lot of dead pixels on the screen but at the moment it's a little ambiguous to me whether or not it was directly caused by liquid incursion. @robthailand1, I would suggest speaking with AppleCare again and sending them pictures of the screen issue. If there's an AASP where you are, then any authorisation given by the AppleCare team will filter through to them and they'll be able to sort it free of charge. Doesn't need to be an official Apple Store.

I wish you the best and hope they get it sorted.

 

[robthailand1]

thing is i didn't spill any water on it. I was outside using it in the hot weather of Thailand then went back to the air conditioning opened the computer up and there was the white blob
[doublepost=1490701567][/doublepost]about an hour later opened it up i mean
[doublepost=1490701922][/doublepost]the thing is apple usa phone support looked at the picture and said yes it should be covered. i said great how do i get it fixed. i said they won't take it here at the service center. they said fly to singapore or hong kong or send it to a friend in the usa

 

[keysofanxiety]

thing is i didn't spill any water on it. I was outside using it in the hot weather of Thailand then went back to the air conditioning opened the computer up and there was the white blob
[doublepost=1490701567][/doublepost]about an hour later opened it up i mean

That could have caused it then. Humid weather may well be the culprit.

I'm using the example below with steam, but it's pretty much a similar case when talking about humidity. Molecules of steam (see right) are much more spaced out compared to water (see middle). This means that steam can easily penetrate places that water normally couldn't. Many other people have had similar issues with their iPhone 7 in hot tubs; even though it's liquid protected, steam is a whole 'nother issue.

So just be careful with humidity and always use in a well ventilated environment.

Again you can speak with AppleCare to see what can be done, but from your description it does sound like some form of liquid damage caused by the moisture in the air.

 

[robthailand1]

So i guess Apple should have a warning label on their products "do not use in hot humid weather which is basically all of SE Asia" all i did was sit outside a restaurant and do some emails for like 90 minutes
[doublepost=1490702472][/doublepost]i don't know this machine has been a headache pretty much since i got it.. shame because it was my first MacBook i ever used.

 

[keysofanxiety]

So i guess Apple should have a warning label on their products "do not use in hot humid weather which is basically all of SE Asia" all i did was sit outside a restaurant and do some emails for like 90 minutes
[doublepost=1490702472][/doublepost]i don't know this machine has been a headache pretty much since i got it.. shame because it was my first MacBook i ever used.

See operating temperatures here: https://support.apple.com/en-gb/HT201640

Again it's worth speaking with the AppleCare team to see what can be done.

 

[robthailand1]

Thanks Keyso will keep trying here

 

[keysofanxiety]

Thanks Keyso will keep trying here

Good luck little man. Hope it works out.

 

[DesignerOnMac]

So i guess Apple should have a warning label on their products "do not use in hot humid weather which is basically all of SE Asia" all i did was sit outside a restaurant and do some emails for like 90 minutes
[doublepost=1490702472][/doublepost]i don't know this machine has been a headache pretty much since i got it.. shame because it was my first MacBook i ever used.

Hi, I live on the equator in South America. I have a MBA mid 2013 model. It is humid here EVERY DAY. The MBA is usually used every morning for 3 to 4 hours with no AC on.. I put the AC on around noon or 1PM.Also no increased in fan speed either.

I have none of these issues your showing. Sorry your having serious issues.

 

[robthailand1]

just got back from Apple service center again after apple thailand got involved.. The tech guy said the damage is from the heat and when i put it back in my sleeve it caused humidity the ruined the screen. Apple thailand says no they will not cover it said it was not a hardware issue it was akin to me spilling water on it.. WTF??? So anyone with any other ideas?
[doublepost=1490785596][/doublepost]So i guess using your laptop when its hot out is a big no-no so everyone please be advised apple will not cover it. to fix will cost 700usd

 

[madgibbon]

I know this doesn't solve the problem, but was it it above 95° F (35° C) when you were using it. If so it's above Apple's recommended operating temperature. I assume this could be why they being awkward.

 

[Meister]

I would continue to complain and escalate this as much as possible.

 

[robthailand1]

Yes it is 35 Celcius and above almost everyday in Thailand.. Really sad.
[doublepost=1490788978][/doublepost]I'm just getting tired of talking to these people. But i will try one more time tonight with apple usa and ask to speak to a senior manager

 

[shaunp]

If their products aren't designed to work above 35C then they shouldn't be selling them in a country where it is almost always over 35C. I would put it through to apple as a complaint rather than a support call and see where that gets you.

 

[robthailand1]

thanks Shaunp i will try that

 

[BlazePhyre]

Hi everyone
I have never posted here before but have always come here for information.
So i live in Chiang mai Thailand bought a Mac Air 13inch in September 2015 its an early 2015 model. I also bought AppleCare with it. Bought it thru apple.com/thailand

I have had 2 logic boards and a battery replaced on this machine within the 1st year.
My Display has gone blobby on the bottom left hand corner see pic

Called apple and they had me reset Nvram and also set it in safe mode to see if it was still there it was

Ok go to service center which their are 2 of in Chiang Mai both said call apple to replace we don't deal with screens they said it was due to heat and humidity and they would replace for 800 us dollars i said i have AppleCare they said we don't care.

Called Apple last night the USA number
We took 45 minutes discussing this matter the only conclusions
1 send it to a friend in USA where there is a apple store for them to look at or fix at my expense fedex plus insurance not cheap
2 option two was for myself to fly to singapore or Hong kong at my expense and go to the apple store there.

Anyone have any ideas on how i can get apple to replace the display or something
thanks

What you have is the AppleCare protection plan which only extends the limited hardware warranty up to 3 years from the purchase date. It doesn't cover accidental damage which is what's happened to your computer. The options you were given are correct. There is no way to get it fixed free.