AppleCare Won't Replace My 1yr old Battery Will They?

Discussion in 'MacBook Pro' started by HappyDude20, Jul 14, 2010.

  1. HappyDude20 macrumors 68020

    HappyDude20

    Joined:
    Jul 13, 2008
    Location:
    Los Angeles, Ca
    #1
    I've had my mid 2009 model MBP for almost a year now running at 310 battery cycles...

    ...In no way does the battery last the 7 hours it originally stated. Of course I don't expect it to anywhere, considering my heavy use...but in reality the battery lasts about 2 hours if i'm surfing the web or watching a movie. Maybe 3 hours if the brightness is really low and doing some easy stuff like writing an essay in Pages.

    ....

    I don't think they would now, would they?
     
  2. Pax macrumors 6502a

    Joined:
    Dec 12, 2003
    #2
    It depends if the short run time is due to a bad battery or something in the way you use your Mac.

    To check...

    Open System Profiler, go to Power
    look at the battery condition - it should be Normal or Good. If it says Check or Replace battery it's knackered.

    Download CoconutBattery & run it. If it says your battery full capacity is <80% then Apple should replace it under warranty.

    On the Apple site it says the battery should be good for 1000 cycles and 80%:-
    http://www.apple.com/batteries/notebooks.html
     
  3. mrsir2009 macrumors 604

    mrsir2009

    Joined:
    Sep 17, 2009
    Location:
    Melbourne, Australia
    #3
    If its a fault of the battery then they should replace it.
     
  4. whalebiologist macrumors newbie

    Joined:
    Jun 24, 2010
    #4
    The battery is a consumable part, and seeing as it is almost a year old, they may not replace it.

    However if is faulty then they will replace it. The hard part is convincing them. :rolleyes:
     
  5. elleana macrumors regular

    Joined:
    Nov 30, 2009
    #5
    How is this information available to the average consumer who doesn't know better?
     
  6. aeboi macrumors 65816

    aeboi

    Joined:
    Sep 20, 2009
    Location:
    Bay Area
    #6
    it's all about the fine print

    that's life
     
  7. bgd macrumors regular

    Joined:
    Aug 30, 2005
    Location:
    SG
    #7
    I had a 2 year old battery replaced under AppleCare, so it does happen sometimes.

    The battery had a distinct bulge and was interfering with the trackpad on the macbook.
     
  8. elleana macrumors regular

    Joined:
    Nov 30, 2009
    #8
    Sorry, I wasn't clear. How can the average consumer gather this information from his macbook?
     
  9. section31 macrumors member

    Joined:
    Jun 26, 2010
    #9
    Go to 'About this mac'>More Info>Battery. The info will be displayed there.

    I had a good experience with my Mother's macbook. Battery lost it's charge and I bought a new one for her. This one only lasted 40 or so cycles and Apple gave her a new one.
     
  10. elleana macrumors regular

    Joined:
    Nov 30, 2009
  11. Pax macrumors 6502a

    Joined:
    Dec 12, 2003
    #11
    To check...

    Open System Profiler, go to Power
    look at the battery condition - it should be Normal or Good. If it says Check or Replace battery it's knackered.

    The info is not 100% reliable, in particular sometimes the Mac thinks the battery is OK but it has a problem.
     
  12. wakka092 macrumors 6502

    wakka092

    Joined:
    Jun 20, 2007
    #12
    I had a battery in an out-of-warranty MBP have something like 20% capacity after 100 cycles (clearly defective) and I got it replaced for free. YMMV.
     
  13. franko v macrumors member

    franko v

    Joined:
    Jul 3, 2010
    Location:
    Arizona
    #13
    I had a "swollen" battery in my out-of-warranty 3-yr old black MacBook - and the Apple Store replaced it for free, no questions asked! The battery itself was good - running normal with only 57 cycles. But it was definitely defective - as I said it was swollen.

    So IMO it's a hit-or-miss with Apple giving a free replacement - but take it in! You never know!

    I took that chance after reading about similar swollen battery issues on this forum.

    And now I have a brand new battery!
     
  14. nyutnyut macrumors member

    Joined:
    May 22, 2008
    #14
    i had the 2nd battery for my 2008 MBP replaced 5 months after the warranty went out. they said it wasn't under warranty, but only 30 cycles and 50% battery health.

    I'm beginning to think all of the batteries for this model MBP suck. i have 16 cycles and it's at 90% health already. sucks ass.
     
  15. Jaro65 macrumors 68040

    Jaro65

    Joined:
    Mar 27, 2009
    Location:
    Seattle, WA
    #15
    I went through a similar experience. AppleCare took care of it.
     
  16. MacTheSpoon macrumors 6502a

    Joined:
    Jun 19, 2006
    #16
    I'm beginning to think the same thing after my 3d battery for my 2,2 MBP from 2007. 46% health after just 160 load cycles, unexplained shutdowns when charged. The original battery was defective and did the same thing--in fact they issued a recall. Replacement worked fine. Now this third battery looks to be defective like the first, only unfortunately they are not recalling batteries any more.

    I doubt Apple will replace it, it is about eight months out of warranty. I tried to baby this battery, too, so I could eke out as much life from it as possible when I needed to -- usually kept the laptop plugged in and only rarely took it places. It is quite the pisser.
     
  17. plethon macrumors newbie

    plethon

    Joined:
    Jun 22, 2010
    Location:
    Philadelphia, PA
    #17
    It's always worth asking.

    I did not have AppleCare on this laptop at all, but I took it in for a battery diagnostic to consider getting a new one. As I suspected, I had a bad cell. However, the Apple Store went on and gave me a new battery for free, no questions asked. So, YMMV?
     
  18. ouimetnick macrumors 68020

    ouimetnick

    Joined:
    Aug 28, 2008
    Location:
    Beverly, Massachusetts
    #18
    Keeping it plugged in all the time isn't good either. :( You should do a battery calibration once a month or once every two months.

    http://www.apple.com/batteries/notebooks.html

    AND

    http://support.apple.com/kb/ht1490

    The second link has instructions on calibrating the battery.
     
  19. elleana macrumors regular

    Joined:
    Nov 30, 2009
    #19
    Huh. My one-and-a-half-week old MBP is only on 7 cycles; I just calibrated the battery yesterday, yet coconut battery is showing that my battery is at 98% original capacity. Should I be worried?
     
  20. Cool Runnings macrumors regular

    Joined:
    Feb 24, 2010
    Location:
    Sweden
    #20
    NO, and the number of the battery health is fluctuating up and down over time. Not to worry
     
  21. elleana macrumors regular

    Joined:
    Nov 30, 2009
    #21
    Great, thanks! :)
     

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