AppleCare would like to view your screen?

Discussion in 'macOS' started by MartyCan, Jan 4, 2016.

  1. MartyCan macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #1
    I've had 3, no make that 6 now, pop-up notifications this morning claiming "AppleCare would like to view your screen."

    I have not contacted Apple about any issues so I cannot imagine Apple trying to contact me about anything.

    Would Apple legitimately just contact you out of the blue like this?

    I keep declining but then it pops back up.
     
  2. e93to macrumors 6502a

    e93to

    Joined:
    Jan 23, 2015
    Location:
    Toronto
  3. Fishrrman macrumors G3

    Joined:
    Feb 20, 2009
    #3
  4. MartyCan thread starter macrumors 65816

    MartyCan

    Joined:
    Oct 31, 2012
    Location:
    Near Toronto, ON
    #4
    In follow-up the pop up persisted until I ignored it altogether rather than dismissing it. Might have been a coincidence. Right after that I got an email from Apple with a Case ID.

    I went to Apple Care website and entered the case ID. It came up with a name that was similar but not the same as mine for a Messages issue dated today so I am wondering if it was a case of an AppleCare employee picking the wrong person's name on a support call?
     
  5. CreatorCode macrumors regular

    CreatorCode

    Joined:
    Apr 15, 2015
    Location:
    US
    #5
    I would definitely give Apple a call about that. If their support people are picking the wrong accounts, they need to be re-trained. There are all sorts of ways that could go badly.

    Don't trust the email; use the phone numbers at https://support.apple.com/en-ca/HT201232
     

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