AppleCare would like to view your screen?

[MartyCan]

I've had 3, no make that 6 now, pop-up notifications this morning claiming "AppleCare would like to view your screen."

I have not contacted Apple about any issues so I cannot imagine Apple trying to contact me about anything.

Would Apple legitimately just contact you out of the blue like this?

I keep declining but then it pops back up.

 

[e93to]

It's probably a scam pop-up. Don't click it!

 

[Fishrrman]

Try downloading Malwarebytes Anti-Malware for Mac, and then run it:
https://www.malwarebytes.org/antimalware/mac/

Does it find anything?

 

[MartyCan]

In follow-up the pop up persisted until I ignored it altogether rather than dismissing it. Might have been a coincidence. Right after that I got an email from Apple with a Case ID.

I went to Apple Care website and entered the case ID. It came up with a name that was similar but not the same as mine for a Messages issue dated today so I am wondering if it was a case of an AppleCare employee picking the wrong person's name on a support call?

 

[CreatorCode]

In follow-up the pop up persisted until I ignored it altogether rather than dismissing it. Might have been a coincidence. Right after that I got an email from Apple with a Case ID.

I went to Apple Care website and entered the case ID. It came up with a name that was similar but not the same as mine for a Messages issue dated today so I am wondering if it was a case of an AppleCare employee picking the wrong person's name on a support call?

I would definitely give Apple a call about that. If their support people are picking the wrong accounts, they need to be re-trained. There are all sorts of ways that could go badly.

Don't trust the email; use the phone numbers at https://support.apple.com/en-ca/HT201232