Recently, really starting to take issue with my iPad 2 when I activated and started using it with AT&T's 3G service and using it outside and around the house more. I've had it since late May. The screen isn't very bright and doesn't auto-adjust well in outdoor light, even in the shade. I set up self-service on Apple's website, twice and they sent it back, no matter how much I detailed the product.
I called AppleCare Support (and they did nothing but hound me about buying AppleCare's extended service) until they finally said they'd send me a box and ship me out a new one. The Apple Advisory didn't really want to help me or feel he should honor the one year warranty without purchasing extending coverage. I know about the incident support payments. My original problem happened within the 90 telephone support period and I honestly did the automated option so I didn't have to speak to anyone.
I used the "Call Me Back" option on Apple's website when setting up the call because I specifically wanted to record the conversation in the event I'd get screwed (Thank you, Google Voice)
They sent me back the original.
I finally drove about two hours this past Sunday to go to a Genius Bar. After waiting for about an hour to get service (apparently Justin Beiber shops at this particular store on this particular day; it was way, way too crowded for a late Sunday afternoon or I just don't do mall shopping that much.
The Genius looked at my iPad and said he'd replace it. I'd looked at all the other display models while I was waiting and the Genius even compared it to two display models, including my replacement, and there was a big difference. I took the replacement.
I got home. Inspected it. This new one has issues with displaying dark colors. This isn't something that's really easy to check at the store with the billion lights they have in their displaying everything. Even the Geniuses go back into a different room to see display issues.
Now, there's a strange checker pattern and a curtain yellow/gold around the corners. I can press down on it and it either goes away when I do or gets bigger. Doesn't seem like the glass is glued on right.
I setup another online repair. The whole Genius Bar trip is literally two hours in the car and an hour waiting, so I'm not doing that agian.
I sent this one into Apple and they just plain sent it back. The warranty on my refurbished replacement comes up expired on Apple's website, even after having it since Sunday.
No idea why they're being particularly hard about this or why I'm getting the run around. Usually they're pretty liberal with me about replacements and repairs.
Suggestions?
I called AppleCare Support (and they did nothing but hound me about buying AppleCare's extended service) until they finally said they'd send me a box and ship me out a new one. The Apple Advisory didn't really want to help me or feel he should honor the one year warranty without purchasing extending coverage. I know about the incident support payments. My original problem happened within the 90 telephone support period and I honestly did the automated option so I didn't have to speak to anyone.
I used the "Call Me Back" option on Apple's website when setting up the call because I specifically wanted to record the conversation in the event I'd get screwed (Thank you, Google Voice)
They sent me back the original.
I finally drove about two hours this past Sunday to go to a Genius Bar. After waiting for about an hour to get service (apparently Justin Beiber shops at this particular store on this particular day; it was way, way too crowded for a late Sunday afternoon or I just don't do mall shopping that much.
The Genius looked at my iPad and said he'd replace it. I'd looked at all the other display models while I was waiting and the Genius even compared it to two display models, including my replacement, and there was a big difference. I took the replacement.
I got home. Inspected it. This new one has issues with displaying dark colors. This isn't something that's really easy to check at the store with the billion lights they have in their displaying everything. Even the Geniuses go back into a different room to see display issues.
Now, there's a strange checker pattern and a curtain yellow/gold around the corners. I can press down on it and it either goes away when I do or gets bigger. Doesn't seem like the glass is glued on right.
I setup another online repair. The whole Genius Bar trip is literally two hours in the car and an hour waiting, so I'm not doing that agian.
I sent this one into Apple and they just plain sent it back. The warranty on my refurbished replacement comes up expired on Apple's website, even after having it since Sunday.
No idea why they're being particularly hard about this or why I'm getting the run around. Usually they're pretty liberal with me about replacements and repairs.
Suggestions?