Applecare

[i0Nic]

Hey guys,

For those opting to get Applecare instead of cases etc, I have a question.

If you drop your phone and the screen cracks, will it be replaced for free by Applecare? What else does it cover?

The details are vague on the Apple site.

 

[Bookmonke]

I understand yes with a $50 co-pay and can be used twice in two years.

 

[rockyroad55]

It pretty much covers any damage to the device. Except for loss or theft.

You can only claim accidental damage twice during the entire coverage period for a $50 fee/deductible with each claim.

 

[Kahuna Cowboy]

Hold on, no it's not covered!

In the United States where they have AppleCare+ that is covered, but I see you're in Australia which only has standard AppleCare and accidental damage is not covered.

In Australia if such an incident were to occur Apple would want $250 (or around that) to replace the iPhone. Australia AppleCare covers manufacture defects, and over the phone tech support only.

I'm sorry to be the bearer of bad news.

 

[i0Nic]

Hold on, no it's not covered!

In the United States where they have AppleCare+ that is covered, but I see you're in Australia which only has standard AppleCare and accidental damage is not covered.

In Australia if such an incident were to occur Apple would want $250 (or around that) to replace the iPhone. Australia AppleCare covers manufacture defects, and over the phone tech support only.

I'm sorry to be the bearer of bad news.

Thank you, so it seems Applecare is a waste of money in Australia then.

 

[panda bear]

Since this is about Applecare, I guess it's better to not make a new thread..

For those of you with AT&T, which one did you go with? Their own insurance or Applecare?

Applecare seems like a no-brainer.. but I feel like I might be missing something.

Applecare seems like it's $99 initially and then $50 deductible up to two times.

AT&T's insurance is $6.99 a month and then $199 if something happens to my phone?

Doesn't seem worth it..

 

[SandboxGeneral]

Since this is about Applecare, I guess it's better to not make a new thread..

For those of you with AT&T, which one did you go with? Their own insurance or Applecare?

Applecare seems like a no-brainer.. but I feel like I might be missing something.

Applecare seems like it's $99 initially and then $50 deductible up to two times.

AT&T's insurance is $6.99 a month and then $199 if something happens to my phone?

Doesn't seem worth it..

Last year when I got the 4S, I for the first time chose not to get the AppleCare and I've never had cellular insurance.

I've never had to to use AppleCare on any of my iDevices [yet] so I figure the up-front cost savings is worth the risk in my case. I'm usually very careful with my stuff.

 

[panda bear]

Last year when I got the 4S, I for the first time chose not to get the AppleCare and I've never had cellular insurance.

I've never had to to use AppleCare on any of my iDevices [yet] so I figure the up-front cost savings is worth the risk in my case. I'm usually very careful with my stuff.

I had AppleCare on my iPhone 4, but it came with the phone for free on a deal from AT&T. I've never had to use it, but it was nice knowing that if something happened, it wouldn't cost a ridiculous amount of money to get it replaced.

 

[SandboxGeneral]

I had AppleCare on my iPhone 4, but it came with the phone for free on a deal from AT&T. I've never had to use it, but it was nice knowing that if something happened, it wouldn't cost a ridiculous amount of money to get it replaced.

Exactly; that's the other side of the risk factor - peace of mind.

 

[Igantius]

For those in the UK and able to buy from the HE Store, AppleCare is available at a slight discount - £13 less for iPhone coverage.

Thank you, so it seems Applecare is a waste of money in Australia then.

IIRC, the reason that AppleCare+ was introduced in the States was to have consistent customer service. Under the standard AppleCare policy, punters were reporting different experiences when it came to accidental damage - going from memory, I think some folk said they paid nothing or next to nothing in the case of accidental damage, whilst others had to pay full whack. Under the two current schemes in the US, standard AppleCare will not cover accidental coverage – the AppleCare+ one does (albeit, IIRC there’s a service fee with each claim).

What are your consumer rights like in Australia?

 

[briankeith513]

I have Verizon, and opted for AppleCare +, over insurance from Verizon. The only thing to look at when comparing is, do you want to pay much more for the insurance through the wireless carrier, but get loss/theft coverage.....or do you want to pay a much less amount for AppleCare+, but no loss/theft coverage? Both cover accidental damage.