Hi guys
so here is my experience
last week I returned my macbook pro retina to an official apple reseller (where I bought the macbook )
-graphic card error popup
- completely freezes every 2 weeks
-magsafe does not react all the time
Now 1 week later, I tried viewing the service status, I cannot find anything on their site. the number does not exist. I tried the apple site I get the error there is no case.
So yesterday I called the store, no response, I opened up a ticket and they have seen it 5 minutes later, and now after 25hours; still no response.
Today , again the same , no answering the telephone
I have apple care, I bought my machine in that store, what's up with the service???
I called apple today and they found it also very strange and disturbing, there where no parts ordered for my machine so in the genius his opinion they haven't even taken a look at my machine in the past week.
Also he told me that if it takes longer than 2 weeks they are forced to give me a replacement, but is this a new machine then? or a refurb?
so here is my experience
last week I returned my macbook pro retina to an official apple reseller (where I bought the macbook )
-graphic card error popup
- completely freezes every 2 weeks
-magsafe does not react all the time
Now 1 week later, I tried viewing the service status, I cannot find anything on their site. the number does not exist. I tried the apple site I get the error there is no case.
So yesterday I called the store, no response, I opened up a ticket and they have seen it 5 minutes later, and now after 25hours; still no response.
Today , again the same , no answering the telephone
I have apple care, I bought my machine in that store, what's up with the service???
I called apple today and they found it also very strange and disturbing, there where no parts ordered for my machine so in the genius his opinion they haven't even taken a look at my machine in the past week.
Also he told me that if it takes longer than 2 weeks they are forced to give me a replacement, but is this a new machine then? or a refurb?