22,
Fortunately, I have not experienced anything negative from B&H (purchase, return, refund). On the contrary, everything has been perfect. However, I can't say the same about the shippers (USPS, USP, etc), but that's not on B&H.
If you haven't already, spend some time on professional photography and videography sites. You'll see numerous positive and glowing reviews. I've been shopping with B&H for almost 15 years. There are other reputable electronics stores in NY, but make sure they have an actual walk-in store. And should you decide to visit the NYC Super Store, you're in for a surprise. They have everything.
Best of luck with your decision.