AppleID "recovery key"

Discussion in 'Apple Music, Apple Pay, iCloud, Apple Services' started by hawkeye_a, May 29, 2017.

  1. hawkeye_a macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #1
    I have an original iPad(2010) which I still use today. Today when I tried to use it to check my iCloud email, it told me password was incorrect, so I went in to my iCloud settings and reentered it. It then asked me for a "recovery key".

    I have no idea what that is, I usually get a code sent to my phone or something. So i looked into getting a new "recovery key", and I could not find any way to do it on Apple's AppleID management page.

    Does anyone here know how I can get past this and get a new "recovery key" so I can use iCloud on my old iPad?

    Cheers
     
  2. AmazingHenry macrumors 65816

    AmazingHenry

    Joined:
    Jul 6, 2015
    Location:
    Central Michigan
    #2
    I use an iPad 1 too!

    Check your iCloud email for the recovery key. Otherwise, go to appleid.apple.com on a computer and reset your password.
     
  3. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #3
    Just changed my password on my Mac, and tried updating it on my iPad, and it is still asking me for my "Recovery key".

    I looked through my emails and I do not see a "recovery key" anywhere.

    The Apple support pages I do find seem to refer to an old version of the AppleID page, which lets you reset the "recovery key".

    Any suggestions?
     
  4. AmazingHenry macrumors 65816

    AmazingHenry

    Joined:
    Jul 6, 2015
    Location:
    Central Michigan
    #4
    Just an idea (probably won't work); turn off two-factor authentication.
     
  5. Rigby macrumors 601

    Joined:
    Aug 5, 2008
    Location:
    San Jose, CA
    #5
    The recovery key is a feature of the old "two-step" authentication (not the same as the new "two-factor" system).

    Have you actually activated two-factor? If yes, you cannot login normally on the old iPad since two-factor requires iOS 9. One thing you can try is to get a verification code from another trusted iOS device (Settings/Acccount/Password&Security/Get Verification Code) or Mac (Settings/iCloud/Account Details/Security/Get Verification Code), and then log in on the iPad by appending that code to your iCloud password. If that doesn't work you'll have to deactivate two-factor.
     
  6. hawkeye_a thread starter macrumors 6502a

    hawkeye_a

    Joined:
    Jun 27, 2016
    #6
    That worked!!! Thanks a lot I really appreciate it!

    Cheers
     

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