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Apple's '2-3 day shipping'-- Yeah, right.

V

vinum0908

macrumors newbie
Original poster
Jan 11, 2011
12
0
I'm very disappointed in their shipping. I ordered a refurbished iPad.

I placed an order at around 12pm PST on Jan 11. And it's not getting delivered until Jan 17, per FedEx's tracking site. I would expect that for regular delivery, but for '2-3 day shipping' it seems awful.

I guess technically if you don't count the day it shipped (12th) as a day, and don't include Saturday, then the 17th is the end of the third day, but barely. It's just appalling.

I know the item has to ship from China, but as a consumer, that's not my problem.

I guess, depending on how you look at it, they might still be within their deadline, but I think paying extra was a waste.
 
vinum0908 said:
I'm very disappointed in their shipping. I ordered a refurbished iPad.

I placed an order at around 12pm PST on Jan 11. And it's not getting delivered until Jan 17, per FedEx's tracking site. I would expect that for regular delivery, but for '2-3 day shipping' it seems awful.

I guess technically if you don't count the day it shipped (12th) as a day, and don't include Saturday, then the 17th is the end of the third day, but barely. It's just appalling.
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I'm pretty sure the shipping says "2-3 *business* days." So you don't count Saturday, and you don't count Sunday either. You usually don't count the day you ordered, since it takes some time to process the order. So if your order ships on the 12th and arrives on the 17th, that's 3 business days, as promised.

That said, if your area had Saturday FedEx delivery, it's possible your order could have been delivered on Saturday. But if you live at an address that doesn't have Saturday delivery, that's not Apple's fault.
 
vinum0908 said:
I'm very disappointed in their shipping. I ordered a refurbished iPad.

I placed an order at around 12pm PST on Jan 11. And it's not getting delivered until Jan 17, per FedEx's tracking site. I would expect that for regular delivery, but for '2-3 day shipping' it seems awful.

I guess technically if you don't count the day it shipped (12th) as a day, and don't include Saturday, then the 17th is the end of the third day, but barely. It's just appalling.

I know the item has to ship from China, but as a consumer, that's not my problem.

I guess, depending on how you look at it, they might still be within their deadline, but I think paying extra was a waste.
Click to expand...

You do realize that Apple doesn't actually handle the item once it leaves their facility? And that there are weather issues around the US that have impacted delivery schedules? I think they were quoting the information that they had from their shipper at the time of shipment - hardly their fault. I've ordered many things from Apple through the years. Sometimes they hit their target delivery, sometimes it comes sooner, sometimes later. Just like it works with almost everyone else.

I ordered a book from a website before Christmas that said "7-10 days" for delivery and it's still not here.
 
I think appalling is an awfully strong choice of a word.

I don't know if they have some cut-off time for "day of" counting or not. But otherwise, nobody ever counts the weekends.

When your boss gives you an assignment at work on Friday, and gives you 3 days to get it done, do you want to be accountable to deliver it on Monday?
 
I know if I ordered at 12pm on the 11th and paid extra for 2-3 day delivery, then I'd expect it to arrive on the 14th or possibly the 15th (Since FedEx does do Saturday deliveries).

When you order something via Amazon Prime, they give you the free 2 day shipping option. I order by ~5pm today, it'll be here Friday. 2 days from now. Not two days from tomorrow. If they ship it tomorrow, they'll upgrade it to overnight for free.
 
RedWings said:
I know if I ordered at 12pm on the 11th and paid extra for 2-3 day delivery, then I'd expect it to arrive on the 14th or possibly the 15th (Since FedEx does do Saturday deliveries).

When you order something via Amazon Prime, they give you the free 2 day shipping option. I order by ~5pm today, it'll be here Friday. 2 days from now. Not two days from tomorrow. If they ship it tomorrow, they'll upgrade it to overnight for free.
Click to expand...

Amazon has fulfillment centers around the country. If they shipped everything from China they couldn't guarantee any specific delivery dates.
 
Please realize that the 2-3 days is from the time it ships, not the time you place your order. If it says 'Ships within 24 hours' on their website, it may take an entire day for you to get a confirmation email saying your iPad has shipped. It took three days for mine, then I had to wait almost a week.
 
As everyone has stated. 2-3 day shipping is business days. That is common knowledge.

So the shipping date would have been the 12th, the first full business day is the 13th, second full day is the 14th and delivery on the 17th is three. Wow some people are impatient.

Further, yes FedEx Express delivers on Saturday, but only if extra money is paid (and I believe only if overnighted, but I could be wrong). It is NOT part of the standard delivery package.

Also, FedEx Home Delivery delivers on Saturday, but then they don't deliver on Monday so their "business days" is Tuesday-Saturday.
 
Sorry, but in my mind Apple's amazing. It was sent out within 12 hours and I received it in record time.
 

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Goldinboy17 said:
Sorry, but in my mind Apple's amazing. It was sent out within 12 hours and I received it in record time.
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Yes and in your case you probably ordered before the cut off for shipping, are on the left coast (so it seems to get there a day sooner), and didn't have a weekend to contend to. But I agree, everything I have ever ordered has showed up within 3 business days.
 
paulrbeers said:
Yes and in your case you probably ordered before the cut off for shipping, are on the left coast (so it seems to get there a day sooner), and didn't have a weekend to contend to. But I agree, everything I have ever ordered has showed up within 3 business days.
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It shipped to their Tennessee hub and back to California. California is much farther from Tennessee than anywhere else in the east coast where it could have arrived to just as quickly if not more so. As you can see on the actual shipping info, the package was received after their cutoff.
 
Apple is normally VERY fast on shipping. Just witness how most of us who ordered our iPhone 4 directly from them on 6/15 received them the day before launch day.

Other items I have ordered from them have also come very quickly...in most cases much quicker than originally anticipated.

Sorry you had a problem. I know how eager we all can be...so I understand.
 
paulrbeers said:
As everyone has stated. 2-3 day shipping is business days. That is common knowledge.

So the shipping date would have been the 12th, the first full business day is the 13th, second full day is the 14th and delivery on the 17th is three. Wow some people are impatient.

Further, yes FedEx Express delivers on Saturday, but only if extra money is paid (and I believe only if overnighted, but I could be wrong). It is NOT part of the standard delivery package.

Also, FedEx Home Delivery delivers on Saturday, but then they don't deliver on Monday so their "business days" is Tuesday-Saturday.
Click to expand...

In what world does the shipping day NOT count as a day? It always does. Are you saying that if it shipped the morning of the 12th and arrived on the 13th it would have arrived in 0 days?

Goldinboy17 said:
Sorry, but in my mind Apple's amazing. It was sent out within 12 hours and I received it in record time.
Click to expand...

THAT is amazing. But what weirds me out is the times. Like yours supposedly left Memphis at noon but arrived at 10am. They use one standard time zone for timing, so what gives?
 
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vinum0908 said:
THAT is amazing. But what weirds me out is the times. Like yours supposedly left Memphis at noon but arrived at 10am. They use one standard time zone for timing, so what gives?
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They use local time zones. I.e Local time zone of memphis and local time zone of Oakland
 
vinum0908 said:
In what world does the shipping day NOT count as a day? It always does. Are you saying that if it shipped the morning of the 12th and arrived on the 13th it would have arrived in 0 days?
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I believe the argument was that the day you ordered is often not the shipping day. So you order on the 11th, it ships on the 12th, if it arrives on the 13th, that's one-day delivery. Arrive on the 14th, it's 2 days. So 3rd day delivery is on the 15th, which, oops, is a Saturday, so if there is no Saturday delivery, you get your package on Monday.
 
vinum0908 said:
In what world does the shipping day NOT count as a day? It always does. Are you saying that if it shipped the morning of the 12th and arrived on the 13th it would have arrived in 0 days?



THAT is amazing. But what weirds me out is the times. Like yours supposedly left Memphis at noon but arrived at 10am. They use one standard time zone for timing, so what gives?
Click to expand...

The shipping day does not count on a day. Reason being, it would be impossible for the package to arrive that same day. I think FedEx has a same day service but it's insanely expensive. If it shipped out say the 1st. It arrived on the second. That's one business day. The day after counts as a day. Soo, that'd basically be next day or one day service. The shipping updates I posted are all based on Pacific time. If you see the picture on the top left you can tell I made it so through FedEx's options. The local for area was wayy too confusing because of all the time zone jumps it made. It arrived in Memphis at 8:39 PM, cleared customs at 10:51 PM and left at 12:52 AM. So from It's original arrival at Memphis it took 10 hours to reach my door.
saberahul said:
Nice. On a side note - you're better off ditching IE for a better browser :p
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I have FireFox, Chrome and IE on that PC atm. Planned on using the other two but have grown quiet fond of IE now.
 
i ordered my iPad on 12/15/10 at 4:30pm, got the shipment notification 6 hours later at 10:30pm and
received the iPad 3 business days later on 12/20/10
and that was with the free standard shipping. it was
a refurb and shipped from china.
 
I had to get used to that false shipping advertisement. They always do the same, they say from 1-2 weeks and that means they will take the entire 2 weeks to deliver it.
 
ParishM said:
i ordered my iPad on 12/15/10 at 4:30pm, got the shipment notification 6 hours later at 10:30pm and
received the iPad 3 business days later on 12/20/10
and that was with the free standard shipping. it was
a refurb and shipped from china.
Click to expand...

I guess I shouldn't have splurged for the 2-3 day shipping.

What kills me is my iPad has been in Hong Kong for about 2.5 days now (from the early morning of the 12th at 1am till now). If they had shipped it out of HK quicker like they did with the previous poster who posted his FedEx itinerary, I would have it now.
 
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 3_1_3 like Mac OS X; en-us) AppleWebKit/528.18 (KHTML, like Gecko) Version/4.0 Mobile/7E18 Safari/528.16)

You're right, it's absolutely appalling that you got exactly what you paid for and that they delivered within their promised time frame.

I don't know how they're still in business, treating customers the way they do.
 
I ordered an iPad on the same day 1/11. According to tracking, shipped out of ShenZhen on 1/12 and according to Fed Ex expected to arrive in New York City on 1/18 before 4:30 PM.

For a refurb, I was very surprised its being shipped from China, and not from a depot in the states. Does Apple send iPads back to China to be refurbished?

I ordered a Zaggmate to go along with my new iPad, and Zaggmate sent me an e-mail that because they're shipping by USPS, there is no tracking info.
 
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